𝗕𝗼𝗿𝗻 𝘁𝗼 𝗠𝗼𝘃𝗲 𝗠𝗼𝘃𝗶𝗻𝗴 𝗖𝗼𝗺𝗽𝗮𝗻𝘆

I wish I could give FedEx negative stars. I've had one of the worst shipping experiences that I've ever had. It's to the point that I no longer want to do business with anyone that uses them for shipping. I had a very expensive item shipped to me and the shipping alone cost me over $200 and required a signature. First off, it was 2 days late and when it finally arrived, the driver just dropped off a "we missed you tag". I live in a large apartment complex that has a mailroom. There is a leasing office that the delivery drivers have to pass by to get to the mailroom. The people in this office are authorized to sign for our packages and 3 office workers were present when delivery was attempted. Second strike was contacting customer service. They swore up and down that the delivery driver would contact me so that I could sign. That did not happen. The driver just dropped off a tag... AGAIN and didn't seek a signature. I call customer service again and they tell me that they will redeliver the same day and they will text me when the delivery is an hour away. I confirm with the customer service rep that they will text me BEFORE it arrives and not after. The customer service agent promises me that they will. I'll have to wait an hour in the mailroom, but at this point, I just want my package. I get another text AFTER THEY ATTEMPTED DELIVERY! Seriously?! I call customer service a fourth time. This is getting ridiculous. I give them precise instructions on how to get directly to my door. The rep tells me that they will bring it to my door so I may sign and receive it in person since I can't trust them to contact me when they get here. The delivery driver doesn't follow instructions and leaves another "we missed you" note in the lobby. I call customer service a fifth time. They advise me to pick up the package, but seeing as the package is longer than my car, I may need to rent a vehicle just so I can get my package! I've had to rent equipment to assemble the contents of the package and I've lost so much money and 3 days waiting for this package!! I have concerns that they will send it back to California and then I'll be out another $200+ to get it reshipped and I'll probably get jerked around again and end up just having to return the item.

I had an important package coming that I was not going to be home to sign for. I stopped by the FedEx facility and the woman in the office said she would intercept the package, hold it for me and call me to pick it up. She called promptly the next day and I got the package. Very nice, helpful folks.

I had to call to make sure they leave in front of my back door.t It's my Main Door. I spoke with guy on phone who was helpful. Also why make a profile stating this if Driver doesn't use it. Delivery Persons Are Terrible. Look at Photos. My Apt. Number is on package and you can see it on my doorway. They put the Packages in Front of my Neighbors Stairs. I Don't Like getting Packages from FedEx. Peace