1010Computers

Fairly priced, and completed the job as expected. However, professionalism and communication are lacking a bit. I called for a brake job for my mom in which we discussed services needed, pricing, and same day availability. I provided my address as well as an additional phone number. After two hours of no communication. I reached out for an ETA, in which he asked was the vehicle was at a different location than the address provided. I advised that the vehicle was at the address in a previous text message. However, opposed to calling either of the phone numbers provided, or manually entering the address, the gentleman responded with “where did you think I came up with the idea” of the vehicle being elsewhere, and sent a corresponding screen recording to prove his point. I told him to manually enter my address in maps to locate my home, and sent a screen recording to help. I called to verify, he did not answer, but sent a text that he was on his way. Once he arrived, he brought an adolescent child (no more than 10 years of age) with him to assist or teach them how to do the brake job. My mom advised that he was “nice nasty” with her as well. I greatly appreciate the work being completed especially same day. BUT He did not earn a tip in anyway. nor will I call him for any future work due to his lack of professionalism.

Pleasant on the phone but had an instant attitude upon arrival. He picked up the wrong part from the dealer. After trying to install and noticing the belt was too long we then went to another dealer, he stayed in his truck. The part is wrong. He asked me why I didn’t double check the part. I was under the impression that he was the professional and would get the correct part AND install it. He stated he has to leave due to having a court appointment. I’m still obligated to paying for him coming out. So now I’m out $360 and still in the same position of needing to call another roadside assistance mechanic. A complete waste of time and money.

I needed tire service. Sylvester was able to provide me with great service. He was very nice, professional, & did what needed to be done in a timely manner. The customer service was great! I appreciate the professionalism & knowledge he gave while servicing me. Understanding the pros & cons of any situation is vital, especially when you don’t have many resources. I felt like a VIP Customer. I am happy and more than satisfied with the service I received today. I will be referring my friends and family. Thank you Mr. Sylvester 😃