Brandy's Automotive Service

We have been to C & C for work on our Volvo, Ford and most recently for a pre-purchase inspection on a Honda CR-V. The inspection was thorough and when I bought the car and came back for the recommended services, they were patient with me when I asked a million questions. I left feeling completely confident that they set my son up with a safe car. They are everything you’d want in your auto repair shop, skilled, honest, fairly priced and have a great reputation. Thank you!

Recently, I needed a 90k tune-up. The front office worked with me to address the most critical issues needing attention. I could not have asked for a better experience. They worked with my schedule, and I was able to return the same day to pick up my vehicle. C&C Automotive takes a great deal of pride in doing high quality work at a reasonable price. My family van is much happier these days. Thanks C&C Auto Repair!

New, revised, updated post from my previous experience - I'm sure C&C has many happy customers, but this is my honest experience and is definitely worth sharing as a warning to others - I had an oil change done in July + inspection. It was the most expensive oil change i've ever had on my 2011 vehicle. The inspection was not free but yielded good stuff that needed resolution; there were also two items that were NOT needed, but fairly inexpensive. Overall, the work seemed too expensive and I had just moved to Bend; I waited on the work and left a review - I called two other shops in Bend for comparison. One shop told me they would be more expensive due to hourly rates. They couldn't speak for quality of the parts but I told both shops I should work with C&C, that my judgment was incorrect AND DELETED MY PREVIOUS REVIEW. How reasonable of me. - I called C&C and booked all services on 10/13. Later the same day they called me back saying they were canceling all my planned work because of my previous google review. Everything in my first review was true and valid (that the oil change was really expensive, that some of the inspection recommendations were good, that I had doubts about others, and that I got stuck in their tiny parking lot because someone was getting towed. It was two stars) As a small business owner, I know I can't make everyone happy; I value customer feedback and take accountability where I can, determining if it's real and actionable or not is part of owning a business. It seems that instead of adopting a service mindset focused on helping people & the vehicles they depend on, that C&C barters their services to people they think are worthy of their time and attention, and prices their work opportunistically. They could prove me wrong, but no attempt to contact me was made and if they were cranky about the first review being two stars, they definitely should have had the foresight to DISCUSS this with me instead of accepting my business and then canceling it because they had hurt feelings. I for sure won't give them a third chance and if you care enough about your community to demand businesses that actually care about serving it, you should find another mechanic too.