Delta Plumber Ajax

Had an awful experience today, resulting in a damaged floor in my bathroom and a cut through the wall into another room. The timeline included: - Booked appointment earlier in the week for 9-11am arrival - Plumber showing up on time, assessing the job for the first hour and then said he need to leave to get materials. He stated he would return at 1:00pm - Plumber did not return but at 1:30pm a new individual arrived. New individual needed to be briefed on job and then began work. No call was ever received stating a change in plumber. I walked into the other room and a new individual was now in my house - Work included relocate of PVC pipe behind wall for sink vanity, connection to new vanity once PVC line was relocated for clearance - A side wall was pierced during the relocate of a stack, of which the plumber never came to identify the damage on the other side of the wall - Work was completed around 4pm. The individual had to leave twice because he did not have the components based on two check ins regarding the work and the initial intake (online form) - A bag of garbage was left at the door of my bathroom and light cleaning was done by the plumber on-site - Post install, I observed our vinyl floor had burn marks and PVC glue coverage. I believe this was from the drill into the wood joists to clear the PVC and where the work was being staged - Sent an email to their info email with photos and fairly shortly received a call from a female. Female stated because they did not do soldering today that no burns could have occurred. - She then passed me over to someone stating to be a manager but he would not provide his name. He then proceeded to argue, place blame on myself and encouraged me to go through my insurance because they have valid evidence that they did not damage or burn the flooring. Despite trying to reason with them, encourage them to come visit the site and smell the active wood smell that still persists from the drilling and cutting of wood, stated manager hangs up on me - They would not provide who they were, their position, or if I had been billed for the work. To note, I was immediately billed for the work afterwards despite these issues. They refused to provide any next steps, threatened to cut contact unless I provided a video of the area - I then received a phone call from Rob (identified as a manager) who stated I had asked him to call me and was wondering why. This caused a confusing start to the call, because I was advised that nothing was going to be done today and that I had to provide video evidence for anything to occur going forward or to illicit additional responses. I then had to explain for a third time in an hour what had happened - I have just sent Rob some photos, so now we will go from there In a time when I want to support Canadian companies, this entire ordeal was incredibly disheartening and damaging. I paid $1,243 for the work completed today, so I would cause caution with simply how I was treated when I expressed concern about the damage to my house. I was repeatedly told - "What do you want us to do?", "We have evidence it wasn't us" or by a manager "It's not my problem". I would not recommend someone who can't own their outcomes. Pictures attached

Can’t say enough good things about Delta plumbers. Our kitchen faucet was leaking and they came the same day to fix it. Great experience!

We had a leaking toilet and clogged pipes so we contacted this plumbing company for emergency service. They were prompt efficient, and installed new drains to prevent any future issues. Great job. I’ll recommend it.