Dixie Heating & Air Conditioning

Let me start off by saying this has been the hottest summer I have ever experienced and continue to experience because of Dixie heating and Air. Week 1 (6/7/2020): I Originally called DH&A at the end of May/ beginning of June, to have someone come and look at my AC Unit, They were quick, and they sent someone out that very same Day! The repair man they sent was quite unprofessional, but he looked at the unit and concluded it was a faulty Board. He said he would follow up me, After a few days I called DH&A to follow up, Turns out they never order the part I needed, They ask me to send them a pic of the model number of the AC, I sent them a photo, a week goes by. Week 2 (6/14): I call them and ask for an update, turns out they already had the part. He comes out to install it, Its the wrong board? Why because the pic I sent them was of the model of the AC unit on the inside of the house and not the Outdoor unit, They Blamed me for that mistake! If the AC repair guy had just done his job, this could have been Avoided. Week 3 (6/21): The "correct" board comes, it took a few days of calling to get the Repair Agent out to install it. Once they have installed it The AC Unit still does not work, He Doesn't Know why, He calls the manufacturer and speaks with them for awhile says he will get back to me. Week 4 (6/28): After about a week from not hearing from them, I call them once again. It turns out they fired the AC Repair Guy Bill, They apologize and they call a new guy to come out and look at the problem. I mean its been a month and my AC is still not fixed! The New guy comes, I think his name is Shane or Sean. Anyway the New Guy is AWESOME! He comes out tests the new boards, he cant figure it out, he comes back the next day to continue working on it, It takes bout 3 days but he says that its definitely the compressor on the AC, Says the Part will take about 1-2 weeks to get here, I say great. Week 5 (7/5): Yay! The New compressor comes a week early, No one comes to install it. They are busy with other clients Week 6 (7/12): I was out of town Sunday-Wednesday, I contact them Thursday asking when they can come install that compressor. They say they will come out soon, The Compressor is covered under warranty, I just have to pay for their time. witch will be $1000-1200. That's more expensive than I was hoping for, but after 6 weeks weeks of Heat, I agree and say that's fine, lets just Get it fixed. Week 7 (7/19): They contacted me Monday and said that the Repair guy couldn't do it this week so they are going to send someone else out, They can't send someone else out til Friday! REALLY! the end of the week is the soonest you can send someone out to fix the your oldest open repair! I SAY OK. Friday (7/24): NO ONE SHOWS UP! Are you fricking serious. I will call on Monday witch will be the Beginning of WEEK 8. I can't live in this Heat any longer. This company is a JOKE! 8 weeks! I should be getting this repair for free! 2 months of Summer has passed and its till not fixed, Maybe when summer is over they will finally have time to come and repair my AC Unit! I want my Money back! Stay AWAY from this Company! No One has reached out to make this right! Dixie heating and Air will waste your time and charge you for theirs. UPDATE!!! Monday (7/27/2020) I wake up to the sound of my backyard gate being slammed, and my dogs barking like crazy. Turns out its the Owner of the Company and hes packing up all his tools. He showed up completely unannounced. After he Leaves he then Texts me, and threatening me to take down the review. I posted a pic of the Conversation. He calls me a liar and then says that he refusing to complete the job. He left my AC unit in complete pieces, and says that I owe him $1200 for it. I Have uploaded a pic of the current condition of my AC Unit. All because I left a bad review. SEE PICS AND STAY AWAY FROM THIS COMPANY!

Very satisfied customer!!! Shane, Mike and Vicki have been great from start to finish. Shane and Mike installed a new system in my historic home and I appreciate the time and attention they paid to keep the historic character in mind. I appreciate most Dixie Heating and Air made me feel like they appreciated my business. Some of their competitors never even bothered to return my calls. I highly recommend and they now have a returning customer. They are five star, top rated, two thumbs up. Thanks very much!!!

I wish every service experience was this good. Shane was very professional technically and courteous. He did offer an annual service contract but was not high pressure about it. Thanks to all. 11/16/18 Started my annual service contract today and Shane was our technician once again. As before he was professional and courteous. He also advised of a potential repair need but did not create alarm or high pressure for an upsale. I'm glad I found Dixie H&AC. I'm a very satisfied customer.