Dry Force Water Removal Specialists

First of all, I hope to never go thru this experience again! That said, I feel like a hero for choosing Dry Force to help us with our water damage loss. From the very first contact from their dispatch to the continual support and helpful education from our project manager, Adam Shoretell, our experience has been literally painless (albeit the water damage incurred at our own doing and peril) Our insurance company has been great too so everything has just been great but it’s Dry Force who’s doing the work so they get the online praises. Their teams are organized and efficient and Adam communicates with us proactively so we haven’t been surprised by any step during the process so far and I have all the confidence that it’ll continue this way until our home is dry and restored. Water damage sucks but having a good mitigation company with the both the resources and desire to do a good job has truly made this the best of a bad situation.

I have so many good things to say about Dry Force water removal and Freddy in particular. I experienced a terrible water leak and they came to the rescue.! Freddy was extremely professional ,courteous, customer service oriented, knowledgeable, and more! He made me feel like I was the only customer of the company had! Freddy laid out the whole procedure and what all the steps were moving forward . I wish I ran into Freddys everywhere I went like the bank and the pharmacy because the world would be a better place if there were more Freddys around I highly recommend this company to everyone !

My wife Amy left a review on Friday, 3/28. First of all, Dave came out and was very helpful and knowledgeable, but made our issue seem like a dire emergency and that if we didn’t act at that precise moment that we would risk insurance not paying our claim. Dave set up his drying equipment and when it came time to leave, he would not physically exit our house without my wife writing a positive Google review. Is this standard practice for Dry Force? We had barely begun the process, and that was not the appropriate time to pass judgment on the services of Dry Force as a whole. 3 stars is more appropriate. Dave lined up the crew to come out and do the demolition to open up our walls and put more dryers/dehumidifiers in our house for 9:00am on Saturday. We called shortly after 9:00 as we had a busy day planned and the technician had not even loaded up. We asked that he give us a call with an ETA, but we only got a call 12 minutes before he arrived, which was over an hour late. Carter came out and spent about 4 hours and got everything taken care of. Initially, Dave sold us on end-to-end services from drying to repair to make our house the way it was before, only to be told by Carter at the end our job did not qualify for their repair services. Had we known this we would have lined up contractors to quote the repair job ahead of time, but we were left high and dry (no pun intended) to figure it out on our own. They kindly left us with a giant hole in our drywall with no help in getting it repaired. Maybe have your sales consultant mention that there is a minimum job repair to a client next time? Then on Sunday when we were in downtown Dallas with family, my wife got a call saying they would be at our house soon, and this was a completely unexpected visit, so this was very poorly planned/timed. Another technician had to come out and resolve an issue with the equipment getting too hot, and he was at our house at 6:30 on a Sunday evening and was here until around 8pm. Not convenient at all. They finally came and took their equipment on Tuesday. With that all said, Dry Force did a satisfactory job getting his dried out, but we would never use them again or recommend them to anyone else.