Eaglescliffe Medical Practice

Seriously need to look at call and appointment handling. You call and wait during the day on hold to make an appointment and instead of on hold music the phone system plays you a ringing telephone !, why when your on hold would you want to hear a ringing telephone I can think of anything less appropriate. You eventually get through and your told that the appointments for today are all gone. One might assume that it would be a simple matter of looking at the next day and booking that but no, your told to call back the next morning at 8 oclock. I am already firm in the knowledge that calling this practice at that time you may as well be trying to win a prize on a radio station. Surely in the digital age you can come up with a better system than this its literally nonsensical to only be able to book an appointment on the actual day by playing telephone lottery. I am literally calling with problems with tinitus in my ear and your playing me a ringing telephone.... Rant over.

Had a couple of appointments with Dr Deb White recently. This is the first time that I have had consultations with her I must say that I am impressed - she is a very understanding, supportive and reassuring GP. A Thankyou to Laura (receptionist) for her helpful and professional manner too. First class service.

I’ve been a patient at the practice for nearly a year now and my experience has been great. You can wait a while for routine appointments but whenever I’ve needed an emergency appointment this has been accommodated.