First Nations Bank of Canada-Corporate Office

My experience with FNBC while travelling outside of Canada was horrible as I was locked out of my accounts! When I tried to call, Desere Duncan, the manager at the Winnipeg branch had a full voicemail, was not returning her emails and I had to contact the branch in Saskatoon to get help. (Thanks Alexis Henry) I mentioned that no one responded to my messages on the FNBC app and that the 1-800 number also had a full voicemail! I was not able to take out money at most ATM machines in the US so would have to drive around to several in order to get cash. It made travelling frustrating because the debit cards also don’t work outside of Canada. The only reliable source was at Safeway where I could only take out $200 US per day which was very inconvenient as I was camping and hiking off grid in the mountains. I also had charges taken out of my account that no one would explain or give me a refund for! ($40) When I finally got a hold of someone over the phone a few weeks later in Winnipeg, I was hung up on after saying I was having issues with my debit card and account. I called back three times and no one picked up, the voice mail was full. When I talked to the manager in Saskatoon, Lisa Anderson, she said that she read the messages from the app and wanted to know the issue! Appalled she didn’t respond weeks earlier when I was locked out of my accounts. Lisa said the Winnipeg branch was having phone issues… which is not true, their voicemail was full for over two years, since I opened my accounts! I asked for the CEO’s email, Bill Lomax, and the Saskatoon branch refused which I found concerning. I doubt any of this information will reach him. No one actually cares if you are in a crisis situation outside of the country and no one wants to take accountability. Desere Duncan finally responded to my emails two months later when I wanted to close my accounts, which I did as soon as I got back to Canada. Unfortunately, you can’t trust anyone at this bank. Especially disappointed because I wanted to support an Indigenous business that is supposedly helping the First Nations communities in Canada. My hope is that FNBC steps it up and do not take on the business model of other corrupt banks and corporations. I am making a complaint with the Designated Complaints Officer and will keep you posted on the outcome. September 8: No response after a few weeks. I sent another email.

I have dealt with a ton of banks, and I have to say this is by far the best bank I have ever dealt with, deposited some money late to pay some bills 12:01am to be exact by etransfer, saw that my funds were available but went to pay my Bill's and it said NSF. Immediately I called the 1800 number I was immediately informed that typically its placed on hold for 1.5 hours exact before I can transfer that money, rbc, Scotiabank, td, I dont care who you bank with dont have24 hour support as friendly and understanding and explanation quality as I just received. HIGHLY HIGHLY HIGHLY RECOMMEND, honestly calling my other 2 banks in the morning and moving all my funds here, less than 2 minutes on hold. Wish I would have caught the gentlemens name who gave me a proper explanation 5 stars my go to bank from here onward.

Always the worst experience phoning in to speak to somebody. They never pick up their phones and return calls at their leisure. They answering service can't even put me through to a different branch because they're too important to actually service their customers. Every time this nonsense happens. It never improves. They are a total embarassment. I wish I never gave them a chance.