Gills Point S Tire & Auto Service

Incredible family owned auto repair shop. Ruben the senior advisor is the best in the business, they are very honest and tell you your options. The technicians are superb and do things right. Just had a new engine built and put in by them in my Ford truck and all new parts as it should be and they warranty the parts and work they do. Customer service is outstanding. Been using them since around 1970 for all my vehicles. I won't go anywhere else.

We have brought our car to Wally & Sons multiple times for widely ranging issues and they have always been forthright and fair to deal with. They don't play games or try to upsell you. When you come to them with a problem, they are focused on addressing that problem and what you tell them you are trying to accomplish, that's it. They have never tried to convince us to do something that wasn't necessary or try to drag anything out for their own financial gain. I have found them to be truly honest mechanics in a world of anything but. We had an issue with our car that required it to be monitored basically indefinitely until the problem could be reproduced, which is a customer's worst nightmare. They took our unique circumstances into account, never charging us for time it wasn't actively being worked on. When it still wasn't happening after weeks with them, they let us take the car home with an open ticket until it did so that we could still live our lives and have use of it until then, trusting us to come back to them. When I felt that communication had been lacking in terms of getting updates and one of our fobs seemed to have been damaged in their care, I talked to Steven, and it's not an exaggeration to say he really helped restore some of my faith in humanity. He took my concerns seriously and made us feel like the issues we had weren't just important to us, but mattered to him. Because of the time we spent without a car and the difficulties we had had in communication, Steven personally talked to the owners about our case and they agreed to let our repairs be covered, despite that what needed to be fixed technically wasn't the fuse box we had under warranty, but a pin connecting it. He also had a kit ordered to completely replace the face plate of our key fob and restore it to an even better condition than it was before we gave it to them. Every single time he made a commitment to do something and then call me, he did what he said he would do and called me when he said he would. He fixed the misaligned pin as soon as he was able and had the car ready for me that day. I left my damaged fob with him so that when the replacement kit came in, all I had to do was pick up my new one. The experience of working with him was one of the best ones I've ever had with a mechanic and only wish more customer service experiences were half as satisfactory as he made ours. I don't know what he's getting paid, but whatever it is, it should be more. Thanks to people like him, Wally & Sons have more than earned our trust and will continue to be who we take our car to for any automotive problems. They're not perfect, no company is. But they're genuinely honest, good people who care about what they do and do it well.

I’ve been a satisfied customer of Wally and Son for years. They are thorough and reliable. I like the way they treat their customers very much. The additional staff (doggie) is always ready to say hello and accept attention:) I highly recommend this business!