IO Solutions Contact Center (Montreal)

Not available.

Anjali C

Friendly working environment- bull shit, bonuses- bull shit. 4 weeks training- bullshit. Do not believe anything that they offer you. They are always hiring because people are always quitting. Bunch of arrogant and unprofessional management people that will suck the life out of you. You will be told flexible schedules, proper training easy work from home but no. You cannot change your schedule or even take an off. You have to literally beg other employees to take your shift because if you ask for any leave, you will receive an email “ I’m afraid your vacation request was not approved. We kindly suggest for you to arrange for shift covers.” Which basically means you have to ask around if someone if willing to take your shift for you. Or even better they will not respond at all. They will do anything to get you to work. It is basically slavery. No proper training. You will be pushed into taking calls within 2 weeks with absolutely no guidance and if you have any issues while on call with the customers you will have to wait on the call for 1-2 hours before someone helps you and in the meanwhile deal with angry customers who can verbally abuse you. But no one cares. You will not be treated like humans. Your concerns are irrelevant to the managers. All they care about is you making money for the company. Even if the customers on the phone are asking to cancel their lines or looking to reduce their expenses, you have to “pitch” offers to them and generate sales and revenue which by the way you are not told when you are getting hired. There will not be any mention of sales in your interview or offer letter. But they will literally push you to a breaking point in order to make money. And guess what you can even be fired if you don’t make sales. This company is a scam that constantly hires people with minimum pay and false beliefs and torture you till you quit so that they can just replace you with a new person and hence they are always hiring. Do yourself a favour and do not join this crappy group. It’s even difficult to call it a freaking company. I had to go into therapy and get diagnosed with clinical depression and anxiety because of the torture and the mental stress they put on me and this was purely because of working for them because I have never had any other issues in my life ever.

shweta br

Writing about my father as he did job dedicatedly but they gave too much pressure to sell products though he was good at technical and operating software. No overtime though he gave his best to manage customer. He was getting under pay rates . Very bad company.duebto them my father facing hiper tension issue . Their Manager are un professional and un experienced. No proper training or guidance has been provided and asking for work what he never go through.

Tanyi Marylis

I rarely write negative reviews but I need to put this out here for others to see. If you care about your mental health and wish to be treated like a human then plz don't work here. Worked with them for a year and they had to make up a story and asked me to resign or else they will fire me and it'll affect my employment history. Everything about this company is so wrong. You never get your exact pay and when you write to demand for an explanation, nothing is done. They force you to do sales whenever u work as a chat agent and have no means to contact customers and when you don't meet your target, you get a suspension. I just wish they can treat people a little bit like humans and appreciate the work they do and give a little credit for the hard work. I read the negative reviews before joining the company but now I understand why. If you want to gain some work experience then you can join but always have a backup plan and be strong & prepared for what's coming because their exploitation will never end since they know people are desperate and need jobs.

Jason Fried

I joined the company as a customer service intern, and it quickly became clear that the training program was a joke. The online instructor read from low-quality slides, and we were overwhelmed with new material before we even had a chance to understand the previous lessons. There was no opportunity to practice, and it felt like a brainteaser competition. We had to watch videos and split-screen recordings of agents working with multiple software programs, but we couldn’t follow what was happening because we only had one monitor, and the video quality was terrible. Once we started handling real customer calls, it was chaos. We were unprepared, left to deal with live customers without knowing how to resolve their issues—all for a base wage of $15 per hour. Some of us thought the calls were fake at first! There was no professional guidance, and on the first day, we didn’t even know who our supervisor was or where to report. The technical issues were endless, and we ended up putting customers on hold repeatedly because we didn’t know what to do. A week later, a supervisor showed up, but their main goal seemed to be pressuring us to perform better, not helping. The support team was completely overwhelmed, and it was impossible to get timely assistance. Our group chats were filled with trainees shouting for help, but responses took hours. And when help did come, it was often in the form of someone remotely fixing the issue without explaining what happened, so we never learned anything. This company doesn’t value its agents or its customers. It’s all about selling products, no matter what. The salaries are low at $15 an hour, and they keep dropping each month. Overtime mysteriously disappears, commissions are denied with vague excuses about performance, and basic amenities like water coolers are nonexistent. The work environment is so toxic that it feels like every dollar earned is spent on therapy afterward. You get two short breaks during an eight-hour shift, which isn’t enough to take care of your physical or mental health. Customers and agents are both trapped in this mess. If you ever find yourself in this situation, run away as fast as you can!