Lotus Strong

I reached out to Andrew’s dog care business to inquire about services for our dog. I was surprised when Andrew refused to have a voice conversation, insisting on electronic communication only. This policy wasn’t mentioned anywhere on his website, which made the situation unexpected and confusing. If you got so angry about a phone conversation then why didn't your website say anything about a process? What I found most frustrating was that Andrew seemed to expect me to already understand how his process worked, despite there being no detailed information on his website about the business operations. I believe it's unreasonable to discuss booking dates without first understanding how a service works, and also to see if our dog fit with Andrew . Unfortunately Andrew only wanted to talk about dates. A dog is like a child. When I asked for a conversation to clarify things, Andrew’s reaction felt erratic and disproportionate to a simple request. I even tried to be accommodating, I asked if there was anything I could do to reassure him and was offering to write everything down if that made him more comfortable, but his unwillingness to engage in a basic conversation left me feeling uncomfortable. I’ve never encountered a business that refuses to speak directly with clients over something as important as pet care. Andrews behavior was completely rude and unnecessary. We weren't asking Andrew to go above and beyond what is reasonable for a situation like this. Because of this experience, people should think twice about contacting Andrew.

Andrew is very professional and positive! We left our dog Charlie with him and his own furry friend Malachite for a weekend as we headed off for a trip outside of the city. Andrew was super friendly with Charlie and kept us informed each day with tons of photos and messages! When we picked Charlie up he was super happy and relaxed. I would highly recommend Tippy Taps Barrhaven for all of your pet care needs. Also best part is they only do private pet care which means your pet gets all the love and attention they deserve! Thank you Andrew and Malachite for making Charlie feel safe and happy!

I’d give ten stars if I could! We left our Aussie shepherd pup Boone in the care of Andrew this past weekend and he had the BEST time. Everything about our experience with Tippy Taps was so positive, Andrew was so thorough and patient with me, going over all the details and taking time for a meet and greet before I dropped Boone off. His love of animals is evident and I immediately felt at ease and reassured knowing Boone would be in caring hands. Andrew kept us updated throughout the weekend with photos and texts and I felt great seeing that Boone was having just as much fun (if not more fun!) than we were having. Boone can’t wait to go back - it’s safe to say we’re clients for life❤️