Moment Spa Le Château Frontenac

Unless you absolutely want a horrible spa experience, avoid this place at all costs. Has ruined the Fairmont brand for me. I would like to start with reception, I arrived at the recommended 15 minutes early and then proceeded to wait 10 minutes as the receptionist talked to another person and ignored both other customers and the phone. I was then shown the “relaxation room” which should not even be called that, it is an absolutely sterile waiting room with nothing relaxing about it. The therapist came and got me right on the hour and showed me to the room. I was uncomfortable from the start when I was shown into a bright room with no blinds so that as I am undressing for a massage anyone from the hotel who would care to look could see me. It was challenging to move past that and incredibly uncomfortable. I don’t know how you all characterize a massage, but just randomly rubbing up and down is not a massage technique I have ever received before and I would not recommend it. Lastly, the repeated knocking on the room door and the conversations that occurred ruined any chance of relaxation. Again, maybe I was wrong to expect more of a spa on a Fairmont, but I’ve had better and more relaxing massages at a kiosk in an airport than I had there.

Today my wife and I had a pedicure completed and then she had a manicure complete. This was my first pedicure ever! I was impressed with the estheticians and how non-judgmental, accommodating, and professional they both were. My wife and I had a great morning and we all laughed a lot. I felt relaxed, content, and satisfied upon leaving. Thanks everyone for the memorable experience we had today, it was alot of fun! 😊

I'm very torn about the whole experience and would never write such, except... this is not what such hotel should offer. Both of my therapists (massage and the facial) were absolutely amazing (and they both definitely deserve the highest stars), but the whole Spa has NO ambiance and looks very chip and worn out (so the star is for that, not for my therapists). Starting from the front desk, to how the rooms are set up. I was very looking forward to being treated and enjoing the surrounding. Definitely expected so much more from the place itself.