One Hour Air Conditioning & Heating® of Houston

Our tankless water heater was replaced yesterday (next day service!) by Pierce R. What a friendly and professional guy. Pierce was extremely thorough and knowledgeable. He explained, step-by-step, about the rather complex installation. He constructed a very solid, raised platform and added important amendments for draining and exhaust. I have lived a long time and appreciate someone who treats me like I’m capable of understanding technical issues (I am). I appreciate Pierce’s methodical, careful work and he will most certainly be our plumber on call from now on!

Would be zero stars. I was willing to pay a premium for next day installation in the middle of August, so they quoted me $24k for a complete replacement of my current HVAC system with a Trane. The problems started with the late start and the expectation of full payment at 9:30 at night when the job was not completed. Failed to complete the plumbing of the drip tray and condensate drip line. Failed to install an air return as promised. Installed the incorrect thermostat for the compressor control type. $900 to get that changed by a competent AC company. Damaged my stove vent hood pipe. Heater vent through roof not done correctly, resulting in water damage inside the house. ($200 for the roof to be sealed) see photo. Now I learn that the condenser unit is the incorrect one for the compressor, and that the pressure differential in the unit is too high, so I cannot expect the system to run at full blast without causing problems. The filter box was also the wrong size for a system with my specs. (Went back to the old system of filters in the air returns). The current estimate to fix the condenser and pressure problems, is around $5k, but I am waiting for the full report and estimate. Also going to see if I can transfer the Trane warranty for parts and services to a reputable company.

I just upgraded from Nest gen 1 to Nest Gen 4 based on Google no longer supporting the older units. I had Jay provide a quote and installation at the same time. The work was done quickly and the new units are online. I highly recommend Jay as he explained every step and ensured the units were connected to my WiFi.