Plumbing Point, Inc.

I’ve been using this maintenance company since 2020 and have had a maintenance membership for most of that time, initially paying about $150 and now $180. Unfortunately, the price increase has come with no improvement in customer service, and I’ve experienced three cancellations recently. The second cancellation was for a furnace check-up, and I was told all their employees were sick. Today’s third cancellation was for plumbing services due to the unfortunate passing of an employee’s family member. I understand that sickness and personal loss are terrible, and I’ve always been willing to reschedule when things like this come up. However, after being impacted three times by cancellations due to personal matters of their employees, this situation needs to be addressed. Mind you, this isn’t an issue of employees needing to take time off—it’s an issue of properly staffing the company to accommodate customers when employees need to take leave. After explaining my frustration to Rachel, the plumbing manager, she said they could try to send someone out tomorrow. I made it clear that if they couldn’t guarantee the appointment, I didn’t want to block out more time only to have nobody show up. Given the ongoing issue with cancellations, I proposed that if they couldn’t guarantee the appointment, I would prefer a discount on my $180 membership to compensate for the repeated inconvenience of being canceled on. I believe that’s a fair solution, rather than squeezing me into a packed schedule for tomorrow. Rachel insisted they could fit me in tomorrow, but given the circumstances, I don’t want to be squeezed in at the last minute. I’m not trying to be difficult, but I need my time to be respected. The company should either prioritize their loyal customers, offer a discount for repeated issues, or properly staff to avoid these situations. As it stands, I feel like customer service is failing here. You can’t cancel on a customer three times, waste half a week of their time, and expect a simple “sorry” to be enough. If they would instead offer a discount on my membership, I believe that would be a reasonable solution to this ongoing issue.

Jon,Jordan,Dylan, Miguel & Marshal did a great job & very friendly! They walked me through the function on my updated brand new heater! Very thorough & did s good job of installing my new water line too! I will definitely recommend this gentlemen!

Never, never use this company. We had a flood and they came and helped us get through that and our basement looked really nice. Then pipes started rattling so they came and tore out parts of our new ceiling and left saying they don't put the tile back up. Then we had another small flood so they came and put in a sump pump. Then a little over a year we had another major flood. When they came out they said the pump never turned on and that it had to be defective but because it was over a year they could replace it for about $2000. We told them to leave. The first flood was paid by insurance but everything else has come out of our pockets for thousands of dollars. Now we have no flooring, holes in the ceiling, a sump pump that doesn't work, paneling coming off the walls and no money to fix any of it. And above that we have lost thousands of dollars in furnishings and so very many memorable items.