Premier Wash and Detail Austin

Avoid this place. Zero accountability and incredibly bad attitude. I’ve been bringing my truck here regularly since July, but after my last visit, they left a large scratch that tore off part of my wrap, about the size of two quarters. When I calmly pointed it out, the owner immediately got defensive and accused me of arriving with the damage, instead of even considering that his team caused it. No investigation, no apology, just aggressive attitude. He eventually pulled out his phone and tried to show me grainy footage from at least 30 feet away, claiming it “proved” the scratch was already there. I looked at him in disbelief. I come to this place almost every week, as my building is just a block away. I asked my building to pull footage of my truck leaving the garage at 12:12 p.m., right before I drove that one block to the wash. I’m posting that footage below, it clearly shows my truck was undamaged when I left. There’s no question where the damage happened, and the beauty of this day, is that I have witnesses that I happened to bring with me. When I asked why his employees don’t take photos when they notice damage, he told me they “wash too many cars” to do that. Later that same afternoon, I found out from a colleague that she was given the exact opposite story a few weeks back. Same owner showed her a picture, claiming her vehicle showed up that way. She was skeptical in her gut, but couldn't do anything about it. Now we’re confident he staged the picture. After reading other reviews here, it’s obvious we’re not the only ones who've dealt with the same denial, blame-shifting, and lack of accountability. Shady owner. Shady business. Accidents happen, that’s understandable. But being treated like a liar by a business I’ve supported for months is unacceptable. The lack of professionalism, honesty, and basic respect from the owner speaks volumes. Avoid this place. Attorney and reimbursement for repairs on the way.

I'm extremely disappointed with my recent car detailing experience here. After paying $250 (including tip), I expected a high standard of service, but instead discovered noticeable dirt and scratches still on my vehicle. It was clear that key areas had been overlooked. To make matters worse, I've made four attempts to contact the shop to resolve this -- but their voicemail box is full, making it impossible to even leave a message. That level of unresponsiveness is unacceptable for any business, especially when a customer is trying to resolve a serious issue. I've been a loyal customer and have appreciated their work in the past, but this experience has completely changed my view. Unless this is made right with a refund or some accountability, I won't be returning -- and I'll be considering next steps through my insurance if necessary. I have more photos if need be.

Maybe I had a one off experience? I got a mini detail for my 4runner...went to the has station...and noticed they didnt even wash the roof. Don't charge me for a truck if you are going to wash the roof...of the truck. The interior was great but for $210 I expect a pretty damn thorough wash.