Taylor Heating & Air

I had a unit installed ~3 years ago by this company. Overall the initial experience was good, except that they tried to sell me a unit that was way oversized for my house. I reached out to Comfort First several times trying to get the unit serviced. I eventually had to get another company to come service my unit, and I'm glad that I did. The unit is experiencing an installation related failure, and now that the unit needs warranty repair work, I cannot get in touch with anyone at Comfort First to save my life. Over the last 4 weeks, I have sent an email, and called no less than 12 times leaving several voicemails with my contact info. I have not received a reply to the email, and any return phone calls. Based on the nature of the failure, and the repair that was needed and completed by a different HVAC company, installation was the cause of the issue. There was scale in the line set that clogged the TXV and caused high pressure. If this had not been caught earlier, it could have caused the compressor to fail. The scale in the line set was caused by a failure to charge the lines with nitrogen when brazing the connections. Comfort First taking a shortcut during installation to save time and money has now cost me a lot of money in increased electric bills due to inefficient operation of the unit and a major repair to my unit. Fortunately the part was covered under the manufacturer's warranty, but labor was not because they wouldn't return my calls. The fact that this has caused unnecessary stress on the compressor, for I don't know how long, can also cause it to fail prematurely. To say the least, I would not recommend using Comfort First for the simple fact that their communication is terrible, but the installation issue motivated me to leave this review.

Jonathan and his team installed my new air conditioner today. They were professional and very neat. Jonathan made me feel comfortable that the job would be done to my satisfaction. At this point I’m very happy with the job well done. Additionally, the company pricing in comparison was great Happy to have air conditioning again😀

Comfort First overhauled our entire HVAC system, including putting in new ductwork and a heat pump. Jonathan was organized, communicative, and punctual. Nearly two years later, when we need service on a thermostat he installed, we cannot get him to answer our calls, emails, or texts. From my perspective, it seems like for install company this is a great option, but do not expect solid customer service/support after the fact. Disappointed.