Trailblazer Moving and Storage

Andy thoroughly surveyed our belongings and quickly got a quote to us. Rhonda had meticulous follow-up with scheduling and handling last minute packing list changes. Exceptional care was taken by the moving crew in packing our furniture, and our wood floors were covered with runners to prevent damage. Despite having some very large, very heavy furniture, not a single mark was made on the walls. We highly recommend NDMS.

After moving 8x in 15 years this was the first non-corporate move and I moved from TX to TN. We paid over $25,000 in total for them to pack, store and then deliver our household goods. Unfortunately, the price was not justified b/c this move was a complete debacle and the worst moving experiences ever. I told them that I had 4 straight weeks of work travel starting on 9/5, so they said in order to guarantee delivery by 9/3 it cost an extra $1,200. There was no communication initiated with me at all leading up to delivery so I called right before my 2-week delivery window was told they would deliver on 9/3. I called to confirm on 9/2 and was told that a driver passed away 10 days prior and thus could deliver until 9/5. I rescheduled my flight to later in the evening after they said it would take 3-4 hours to unload. After no contact again I called the driver the night before and she told me was 20 min away at a rest stop and would be at the house by 7am. She showed up 2 hours late and didn't finish until 3:45am. There numerous issues: Packing: • Poorly labeled boxes. (Ex. multiple boxes labeled Kitchen that were from the attic and many other random ones mislabeled) • Curtains crumpled up in bottom of boxes. • Sheets and towels were wrapped around a toilet scrubber. • Markers, pens, pencils, etc. were thrown loose in with our clothing • Dyson vacuum left loose and ended up cracked • Heavy items packed with fragile items Delivery: • crew was constantly complaining about how heavy the boxes were and where they had to bring them • Crew dropped boxes wherever despite labeled room on the box or direction. • Crew members were under the influence as they were outside smoking often and would return with their eyes half shut, blood shot and glassy. We found empty alcohol bottles thrown in the grass where they parked. • Crew was fighting over who was working harder and most were on the phone constanly throughout the day including when they were pushing the boxes on the dolly. • When asked to move a box to the basement, one said, "Ah hell no I aint moving that downstairs. Do it yourself!" • Despite requests to assemble out 4 children's bed right away they didn't start until 1am. • At 1am 2 people refused to help b/c they "had to leave", but then sat outside on their phones for 45 min and then inside for another 45 min withouth doing anything before they left. • Multiple items were left unassembled or not in working order including: o Mechanical bed that was left with the feet raised to the highest level after they incorrectly hooked it up. o Desks without the legs attached o Basketball hoop unassembled o No handles on the refrigerator o Outside table with one leg left unattached I sent an email over to North Dallas Moving and Storage right away listing all of these things and the response I received told me to call an 800 number and file a claim with the corporate office. There was zero acknowledgment of how unprofessional their employees were nor an apology for anything from the lack of communication to the poor packing or horrible delivery experience. After going back and forth with the corporate office for several weeks they refused to acknowledge responsibility for the horrible scheduling and delivery experience, but finally reimbursed me the $1,200 for the guaranteed delivery window because they said I should never have been charged extra for a specific delivery date anyway. This means that instead of them trying to work with me around my deadline, they took advantage of me knowing. I even out to the president of the company via email and phone and he never responded back to me. We submitted a claim for over $5,000 in damages. A company was dispatched to our home to verify the damages within a week of our submission. The person validating the damages and the values told me that everything looked valid and the values seemed were acceptable. It has not been almost 4 months and we haven’t received any communication on the status of our claim except that it is in process.

This company packed our belongings. they did a decent job packing, but they used our bathroom and missed the toilet and it stained our floor and we had to have new tile installed on the stained area. The manager would not take responsibility for the mistake.