Two Horses

A higher price point than others? Yes. But worth every dollar. I came in with damaged, uneven, thick, frizzy hair and Yuka made sure I left with breezy, soft, and silky hair. She was lovely and I must say that she handles my hair very gently. I also really appreciate that she gave me advice for styling my hair/caring for it. I usually have to ask stylists and I still don’t have a clear idea. Yuka is very knowledgeable on East Asian hair (like mine) and showed me how to make my hair look pretty. There are moments you can shell out some money for a proper good haircut. Today was that day for me. $95 for the shampoo + cut and $35 for a repair treatment. Not bad at all! Recommend!

Update: After posting this review, the salon owner reached out and offered a partial refund, which I appreciated. It doesn’t undo the discomfort I experienced during the appointment, but I’m glad they took some responsibility and made an effort to make things right. I’ve also since heard from other people—especially queer folks—who’ve had positive experiences here, so I’m open to the possibility that this was a one-off. Original Review: My experience at this salon was thoroughly disappointing from start to finish. What began as a pricing bait-and-switch—quoted $100 over the phone, then told $150 upon arrival for a trim (a 50% increase)—devolved into an uncomfortable situation where I felt treated like nothing more than a wallet. When I explained the unexpected price increase was beyond my budget, the stylist was not only visibly upset but also tried to charge me without providing any service, claiming their cancellation policy would apply. This happened despite my offer to pay for a hair treatment instead, which would have fit within my original budget and the time we had. We eventually reluctantly agreed on a $100 dry cut with no wash or styling. She only informed me after already beginning to cut that the result "might not be even" due to cutting it dry. The end result? My hair is now frizzier, shorter than I hoped, and as you can see in the picture, uneven. I'm also short of $136 (I tipped out of courtesy). Most alarming was the aggressive upselling of a "Samy treatment" that the stylist boasted she was the only one offering in Canada. My subsequent research revealed truly concerning information: the treatment's main ingredient, glyoxylic acid, poses serious health risks through skin absorption and has been linked to acute kidney injury and calcium oxalate nephropathy in medical literature, with some cases requiring dialysis. These significant health risks were never mentioned during the hard sell. She recommended this $300+ treatment be done at least twice to repair the damage in my hair and proudly mentioned having clients who receive it every two months. As a queer salon, I expected inclusivity and consideration for a first-time client's budget, not to be made to feel like an inconvenience for not spending more. However, I'm most worried about them putting the health of their clients at risk. I can only assume their other stylists might be talented and more considerate, but I couldn't enjoy a single minute of this experience and left feeling disrespected and misled.

I've gone to Lou twice now, and I'm blown away by what she's been able to do with my hair. I'm 55, and she's given me the best haircut I've ever had! | have curly hair, which a lot of people don't know how to cut well. Lou is AMAZING with curly hair! The first visit Lou took time to look at my hair and see what might look best for my face structure, which every stylist does, but somehow she noticed things that made all the difference. What I also like is that Lou takes the time to educate you about your hair. She did a test to see if I was lacking protein in my hair, which I was, and recommended a product to buy (not from the salon) to help. My hair definitely looks healthier and is breaking less since I've been using it. I don't remember it ever looking this good. And, they have 3 of the sweetest, gentlest, most loving dogs ever there:)