You've Got Maids of RVA

Carter, Emma and Keri were my MaidPro team. I am moving into a new house that had not been lived in for two years it was very dusty and needed a top to bottom cleaning. My wonderful team came in and worked effectively dusting clean the bathrooms and cabinets in the kitchen plus they cleaned the refrigerator shelves washing them in the sink to clean them properly. They cleaned the ovens and micro wave too. Then vacuumed and mopped their way out the house. It’s amazing and feels so clean and homey now. Thank you so much team. Can’t wait to see you again.

Carter, Keri, and Leslie did a fantastic job cleaning our home. They made sure every room was throughly cleaned and went above and beyond. I would welcome them back into our home again given their great work and attention to detail.

Update: the owner canceled all of my upcoming cleans without informing me after my review. Beware of letting people into your home without you there if they can retaliate like this for a simple google review. Major privacy violations We have been customers of MaidPro for over a year and have had a mostly positive experience until recently. On Friday, a new cleaner came to our home and stayed for 7.5 hours but still did not complete the cleaning—something our regular cleaner typically accomplishes in about 3.5 hours. This was disruptive to our evening, as we have young children, and it was not the quality of service we were accustomed to. We spoke to the owner to request that only our usual cleaner be sent moving forward to avoid such disruptions. During this conversation, I offered to send pictures of the incomplete cleaning, to which the owner replied that he already had pictures. I was shocked and disturbed by this response, as I had not sent any pictures. When I asked how he had them, he revealed that their cleaners routinely take before-and-after photos of clients' homes on their personal devices and share them with management. This practice was never disclosed to us, nor was it included in our contract. When I expressed concern, the owner admitted it was not in the contract but claimed it was standard practice to document their work. This raises significant privacy and security concerns: Cleaners use their personal phones, which may upload these photos to shared or private cloud storage. The images likely include timestamps, geolocation, and intimate details about our home, including the layout, security features, entrance/exit points, where valuables are stored, and where residents sleep. Photos of personal items, family pictures, children's rooms, toys, and even private workspaces are being taken without our consent. These images could potentially be accessed by anyone with access to the cleaners' cloud storage or devices, including family members or others in shared environments. When we began using MaidPro, we were assured of privacy and confidentiality. We never consented to having our home photographed, and we find this practice an egregious violation of trust. Had this policy been disclosed upfront, we would have reconsidered using this service. Transparency and respect for clients' privacy are non-negotiable, and this experience has left us deeply disappointed and uneasy about continuing with MaidPro. If you value your privacy and security, I strongly encourage you to consider these practices before hiring this company.