Burlington Auto Works

Great service and very helpful staff. They took the time to explain what was wrong with my car and handled everything professionally. The process was smooth, and I felt confident leaving my car in their hands. I really appreciate the help and would definitely recommend this auto station.

Steve and his team gave us lightning fast service, the customer service was prompt with great attention to detail and proactive. Though, I stay 150 kms away I felt its worth the efforts to come and get a professional job with reasonable price. Keep up the good work!

I am writing to express my disappointment with the service I received from Auto Station in Burlington. Due to my demanding work schedule, and being that this was the first shop i called that was local, I required assistance and contacted them for support. I informed the service advisor of my suspicion regarding the purge solenoid located under the hood, which had been replaced recently and may be defective. They quoted a maximum diagnostic charge of $325, or potentially less if they prioritized the inspection of the specified component. However, they ultimately charged me the full $325. My vehicle was kept for an extended period, nearly a day and a half, for a diagnostic test that lasted approximately 10 minutes or less for something that was easily accessible to remove and replace via 3 screws. The outcome confirmed my initial suspicion - the purge solenoid was indeed defective. On a positive note, they provided a loaner vehicle, a Pontiac G6. However, the vehicle had several issues, including a dirty interior, unpleasant odor, malfunctioning radio, dim headlights due to worn-out lenses, mismatched and ineffective windshield wipers, inoperable lighter ports - couldn’t charge my cell phone, and a clunking noise emanating from the front driver's side when turning or driving over bumps. The heating system functioned well, though. The total bill exceeded $800, including parts and labor. I strongly believe the cost of the purge solenoid, $425, was excessive, especially considering I was informed it was an original Mazda equipment part, which I know typically costs around $200 at part source. Although the receipt does not specify 'OE,' I feel somewhat misled. As someone familiar with vehicle repairs, I couldn't help but feel that I was overcharged. I do not intend to return to Auto Station or recommend their services to friends and family. It appears that this transaction resulted in an easy profit for the business. A rating of 2 stars is generous, considering I was not impressed with the experience from a mechanic shop that took advantage of a simple fix, even though it was I who diagnosed the problem myself and informed them about it well in advance.