CalPro Inspection Group - Home & Commercial Inspectors

Peak Residential Property Management has been phenomenal to work with. From day one, my first interaction with Ruth was professional; she is knowledgeable and helpful. As well, working with Alicia and Jessica, they went above and beyond to make my experience seamless and stress-free. Their communication was prompt, clear, and always courteous; every question I had was answered quickly and thoroughly. What impressed me most was their attentiveness and efficiency. They handled everything with care and urgency, which made the entire process smooth and enjoyable. In today’s digital age, their online platform is a huge plus; easy to use, accessible, and incredibly convenient. I highly recommend Peak Residential to anyone looking for a responsive, professional, and tech-savvy property management team. They truly set the standard!

If I could give zero stars, I would. This property management company is beyond unprofessional and unreliable. It takes multiple attempts, over several days, just to get in touch with someone, let alone get a work order submitted. And once that happens, the wait time for any action is completely unacceptable. We’ve had nothing but issues across the board—billing errors, unresolved maintenance requests, and to top it off, every interaction with their team is met with rudeness and a total lack of care. My landlord and I have both agreed that this company is a nightmare to work with. Whether you’re a tenant or a landlord, do yourself a favor and stay far away from this company. For just a couple examples of how trash this company is: our toilet was leaking and flooding the bathroom. It took them over a week to get someone out to fix it. Currently, we have a water main gushing water down the driveway. After several attempts last week to get a work order started, someone finally responded—rude as usual—and told us a plumber would reach out. That was three days ago. No one has called, and the water is still gushing. I’ve worked in property management myself, and I can say without hesitation—this is a backyard, fly-by-night operation at best. Avoid this company at all costs. We absolutely cannot wait for our lease to come up so we can get far away from Peak. Edit: 4 days later Plumber showed up around 5 pm, diagnosed quickly, and said wont be free to fix for another 4 days. This is INSANE. Peak needs to pay an emergency plumber. Edit 2: finally fixed 3 days after initial visit without any communication at all. All in all, this took about 2 weeks to fix through peak. Edit 3: it has been a little over a week. Peak sent us a water bill which clearly showed the leak caused a large increase in the bill. My fiancé attempted to call several times to dispute this and left voicemails a week ago. Nobody responded until today, where she received an email saying the landlord would cover a small fraction of the bill but somehow we are obligated for the rest despite reporting the leak immediately upon knowing of It. We are now beginning to dispute this.

Ruth was incredibly professional, responsive, and easy to work with. She went above and beyond to make everything smooth and stress-free. Her attention to detail and clear communication made a big difference, and you can tell she truly cares about her clients.