Community Insurance Center

After Allstate raised my home owners premium 26% for no reason, a friend recommended that I call Community Insurance Center. Sandra found me a great deal with a highly rated company for both my home and auto policies. Better coverage and saved over $1000 a year. Sandra made it very easy as she did all of the work after one phone call. Highly recommended.

Great ,easy and understandable explanation of car and house insurance. Saved more than $ 600.00 over Hartford insurance and a great 5 star company auto owner insurance.

***EDIT*** I have since spoken to Holly the owner of CIC and she reassured me that they will look into the issue I was having. She was very sweet and understanding of my side of things. I am hopeful for future interactions with my new Rep Gina. I have bumped my stars to 4 for Holly's superb customer service and customer relations. I have been using Community Insurance for over 2 years now and I am very frustrated with the Customer Service. Every time I have gotten on the phone with them they are very rude and snippy when I try to ask questions on what rates would be. I am a single income father of 3 with a stay at home wife and I always would like to know what it costs per month on my insurance when I add a new vehicle because I need to know what my bills will be. No matter who I have dealt with they are just flat out rude. I am not well versed in auto insurance and I try to ask questions to understand how much I am going to pay monthly (because a yearly rate is not helpful due to the fact that they charge extra for people who make monthly payments instead of paying yearly or every 6 months). It should not be my job to try to guess on what monthly rates are. I work at Michigan CAT, also in an office and do much computer work. I am always very patient with customers who dont understand billing and am even patient with customers getting belligerent. I always call with a friendly tone and try to be understanding but am still met with rude attitudes from their employees. The only decent thing I have seen with CIC is that they get halfway decent rates for people. The customer service is almost non existing at CIC. I am going to be stopping in there to have a talk with a manager because this is downright unexceptable, and this is coming from someone who works in customer service also. I understand bad days but it has been every interaction with them where I am treated with rudeness and talked to like I am stupid. I will be speaking with a manager up there.