Endeavor Health Fitness & Wellness Center – Seven Bridges

Amenities are okay, but membership takes hours for 1 staff to come around. The front desk is rude and slow, 3 staff standing around, chatting and doing nothing while kept everyone waiting. One of the front desk staff made the guest check in process exceptionally long with a certain look and made an effort on lecturing me what is an ID. I never knew attitude is part of the the check in process. Not sure if she's not being professionally or just simply having a bad day and decided to pour her emotions out while serving customers. I have seen better and friendlier staffs in this place. And if you would like to improve, focus on staff training and provide quality service in this and next quarter as a goal.

I experienced extremely poor customer service registering my children for a swimming class. The woman taking my info immediately yelled to her coworkers that there was a dad who didn’t know the schedule and then acted inconvenienced that she had had to tell me what times were still available. She asked what level the kids were. I said beginners. She snapped at me saying she knew they were beginners. I started spelling my son’s name and she yelled at me that she knew how to spell it. She yelled at me three times what kind of credit card I was using after I said I was getting it. This employee acted like someone who hated their job and hated their customers.

Here’s a bright idea- how about you update your hours of operation on Google and on your answering machine to the actual correct hours!!👍🏼 Not going to be pleased next time this happens again. I decide to go workout at 8:00 pm on a Friday because you guys say you are open on Google and over the phone until 10:00 pm on Friday’s, only to find out you close at 8:00 pm!! For anyone considering a membership here don’t get one. Staff is incompetent and all you’ll see in the locker room is 70 year olds walking around with no clothing