Fairgrounds Universal Auto Sales Inc.

I just bought a new car from CarMax, and it was my very first time purchasing a car completely on my own. I genuinely had such a great experience from start to finish. Tristan helped me every step of the way and was incredibly patient, kind, and reassuring throughout the entire process. I traded in my old car and honestly only test drove one vehicle before completely falling in love with it. Tristan made everything feel easy and stress-free, and I never felt rushed or pressured. I’m so grateful for how smooth and positive this experience was, especially as a first-time solo buyer. Highly recommend CarMax—and especially Tristan!

I arrived about 10 minutes prior to my appointment time in order to sell my 2017 Kia Optima Hybrid. I was quickly introduced to Customer Specialist Savannah Flores and she had me sign in electronically to start the process. She reviewed my CarMax online offer, my registration and title paperwork and we test-drove the vehicle. She then took some pictures and performed a visual inspection. The pictures were sent to the CarMax appraisers while Savannah and I completed the necessary transfer paperwork. The appraisal came back in very short order, exactly matching the online offer amount. I signed a few documents and then was presented with a bank draft.They even arranged a ride home via Lyft. Total time at CarMax was just over an hour. This was a great experience, start to finish! Savannah was both professional and personable. This sure beats the frustration of selling via Craigslist or FB marketplace. Thanks to the CarMax team 👍

Took about 1 hour for all the paperwork and my wife took off with her new baby. The car my wife chose ended up having a few mechanical problems that carmax covered the cost to get repaired. The best customer service and understanding. We'll continue to do business in the future because our experience was perfect. Thank you carmax you train excellent employees who are knowledgeable about the Carmex experience. Update so carmax has a 90day or 4000 mile whatever comes first warranty on all vehicles purchased. My cadillac had 2 major repairs. I live about 2 hrs away from the closest lot ,but I was able to contact a shop local to me to fix my car. The issue with my car was not typical or Carmaxs fault for not finding. The shop manager was able to address everything with carmax for billing so i never had to get involved. I got my car back ,and it's perfect.