HomeRiver Group Indianapolis Property Management

Edirose is an Angel. After UMPTEEN ATTEMPTS (emails,texts,calls) at trying to do a home inspection ( to alert mgmt of any prior damages / deposit reasons ) I finally got an agent that was patient and sympathetic. Mind you, I’m from Illinois, so doing this was virgin territory. She was SO KIND, so understanding. She offered an alternative, as I deeply expressed I didn’t want mgmt to think I was avoiding being in compliance. What Edirose did , HELPED ME, tremendously and DEFINITELY calmed my nerves. Ask for her, if you can.

We arrived at our new rental home after a 2 day trip and could not enter because we were not given an access code. We’re staying in a hotel until they respond. We tried calling the day that we left but nobody would answer. Unacceptable. They keep asking us to put a 5 star review, but they have not earned it.

My experience with HomeRiver Group has been unacceptable. I reported severe mold that posed a health risk to my family, yet management attempted to dismiss it as “pet stains,” despite my documented allergy to pets. Their vendors provided false information, which HomeRiver repeated without investigation, and repairs were completed with materials of noticeably lower quality than what was originally in place. I requested contact from Sharon’s supervisor, but instead I continue to hear only from her, with no meaningful resolution. This lack of accountability, combined with misleading practices, reflects a serious failure in both management and tenant care. I strongly urge future renters to document everything with photos and video, as this company has not demonstrated honesty or responsibility in addressing tenant concerns.