Hôtel Universel Québec Sainte-Foy

Very clean and spacious hotel room. Pool is nice and accesible daily until 10pm. Parking below hotel does fill up in the evening. Rooms have a large tv, mini fridge (with freezer), coffee maker, and microwave. Temperature can be set within the room. Beds were comfortable and with different pillow options. Bathroom is small but has a bath/shower and vanity. Location is close to many good restaurants including two within the hotel. Cosmos restaurant was very fun and steps away. Two large malls are 5min walk away. Staff is friendly, though check-in was long. Room was ready early and at a good price.

The check in was good. The elevators are extra small, one of the coffee glass was dirty, the tapestry was peeling from the wall over the bed, there's no mirror outside the bathroom, the pressure on the showerhead was bad and the running machine in the gym aren't working (not connected and the plug are not the same as the regular ones) On the good side, the bed was super comfortable and the big chair by the bed was pretty cute and comfy too

Overall I had a good experience. Free parking, free wi-fi (with decent speeds) and indoor pool are all great add-ons. However, when you rent a room, you're looking for comfort first and foremost. The temperature in the room was waaay too hot (hovering between 23 and 25 degrees) and no matter how much I tried, the room's temperature controls were completely unresponsive. There was also no way of turning OFF the AC/Heater thing and it made an astounding amount of noise. Our room had an orange, high back chair that had someone's bodily fluids splattered on it. Gross.