JR Toy Company (Burlington Store)

Store Manager Manny denied us Scanner Price Accuracy Code. My friend and I found more price errors than we've ever found at any other Walmart location. Just shows how little they care about price accuracy. They dont. The cashier accused me of being racist when I said to my friend that its haram to be judgemental in Islam (my partner, son and step children are muslim) and she over heard it and took offense. Never once did I say anything towards the cashier and I even explained to them what I was talking about. Head Office should investigate because finding $500+ worth of price errors in one Walmart is beyond ridiculous. They didnt even check ANY of the prices so likely they're still all wrong. * I couldn't upload all pictures as its a lot but these pictures show how little this store cares about their price errors and their customers. Falsey advertising prices then not honoring a policy that Head Office chooses to participate in is just poor management. Someone else should take over managing this store because clearly Manny isn't able too.

To: The Owner and Executive Leadership of Walmart Canada Walmart Canada Corp. 1940 Argentia Road Mississauga, ON L5N 1P9 Subject: Decline in Standards and Loss of Consumer Confidence Dear Walmart Canada Leadership, I am writing to express my deep disappointment in the current state of Walmart stores across Canada. Over the past decade, what was once a reliable and well-managed retailer has deteriorated into an unorganized, unclean, and poorly supervised operation. The conditions in your stores are unacceptable: produce is often left to rot in coolers, pallets of inventory clutter aisles for days, and shelves are consistently disordered and neglected. Trash litters the floors, and employees display little to no engagement or pride in their work. Communication barriers and a lack of basic training have made customer service nearly nonexistent. Let me be clear — the issue is not the diversity of your workforce, but rather the complete failure of management and corporate oversight to train, supervise, and uphold the standards that once made Walmart a trusted name in Canadian retail. What used to be a dependable shopping experience has devolved into chaos, apathy, and disregard for both customers and staff. After over 30 years of loyal shopping for both my personal and business needs, I can no longer justify supporting a company that has so thoroughly abandoned its values. Effective immediately, I will be discontinuing all purchases from Walmart, and I intend to share this message with the 50,000+ active consumers who shop through my own business network. It is my hope that this letter serves as a wake-up call for your leadership to re-evaluate the culture, training, and operational management within Walmart Canada. Canadians deserve better — and Walmart once delivered better. Sincerely, All Canadians

When we walked into Walmart, we were on the hunt for a comfortable bed set for my mom. As soon as we entered, we saw two employees walking by, so we went over and asked if they could point us in the right direction. One of them, who I believe was the manager named Manny, immediately stepped in to help. Instead of just telling us which aisle to go to, he actually took the time to walk us over there himself. Once we got to the section, he didn’t just leave us, he stayed and showed us the different bed sets, explained the options, and even pointed out the ones that might be the best fit for what we were looking for. What really stood out was how patient and genuine he was. A lot of times when you ask for help in a big store, you expect someone to just quickly point and move on, but Manny went above and beyond. You could tell he cared about making sure we found exactly what we needed and that we left happy with our purchase. On top of that, the store itself was really clean, well organized, and easy to shop in, which made the whole trip even better. But honestly, it was Manny’s customer service that made the experience memorable. It’s not often that you come across a manager who takes that much personal time to help out customers, and I think it deserves to be recognized. We were able to find the perfect bed set for my mom, and it made the shopping trip stress free and enjoyable.