Moissy Fine Jewellery - Ottawa Moissanite & Lab-Grown Diamond Store

My experience from beginning to end at Moissy Fine Jewelry was fantastic. When I entered I was greeted with a genuine smile. Selecting my piece was smooth and effortless, there was no rush and no pressure making my decision😮‍💨 I will for sure tell all my family and friends to visit Moissy👍🏾😊

*It’s disappointing (though not surprising) that instead of addressing the repeated product failures and your refusal to honor the “lifetime” warranty, your response focuses on protecting the company’s image. A better approach would have been to genuinely look into my concern, resolve it, and then request that I consider removing or updating my review.* Don't bother purchasing the 'Lifetime' Warranty - they simply won't honour it if your set has persistent issues. I purchased a wedding band from Moissy Ottawa believing I was investing in a high-quality piece backed by a lifetime warranty. Within the first year, stones began falling out, and I’ve had to send the ring in multiple times for repairs. I followed all their care recommendations, including purchasing an additional plain band to wear between my engagement ring and wedding band to reduce wear—but the problems continued. What’s most frustrating is the company’s refusal to take meaningful responsibility. Instead of acknowledging a potential design flaw or honoring the full extent of the warranty I paid extra for, they’ve chosen to blame me—specifically, how I wear my rings. I wear them exactly as any customer would: daily, with care. At no point during the purchase was I warned that stacking could cause premature damage, nor was I told that soldering the rings together (which they now claim is the only solution) would be necessary. If I had been informed, I could have made a different decision and chosen a more durable style. I brought the ring in for its fourth stone replacement in March. Less than 60 days later, another stone fell out—clearly pointing to an ongoing quality issue. But instead of honoring the warranty, the team shifted the blame again, stating that an “inspection” had determined the damage wasn’t due to a manufacturing defect. This supposed inspection was never mentioned when I picked the ring up, and now—conveniently—it’s being used as a reason to deny coverage, with no documentation provided to support it. Their offer? A refund of the warranty. As if that helps when the next stone inevitably falls out, leaving me with a ring that’s both damaged and unwearable. This is a ring that holds deep personal meaning, and now I’ll likely need to purchase a new band elsewhere—one that may not pair well with my engagement ring. What’s even more disappointing is the complete lack of effort to find a solution. No one offered to meet with me, review alternative band styles, or explore other options that might be more compatible. It feels like they simply got tired of fulfilling their warranty obligations and chose to walk away rather than stand behind their product. At this point, the $20 Amazon dupe I wear while my actual ring is out for repair has proven more reliable than the original. I strongly urge anyone considering a purchase from this company to proceed with caution—or at least be prepared to pay out-of-pocket when the stones start falling out and the warranty you paid for is no longer honored. I expected better. At the very least, I expected professionalism, transparency, and a willingness to work with a customer in good faith. Sadly, this experience has made it painfully clear how little Moissy Ottawa values its customers once the sale is complete.

We purchased my husband’s upgraded wedding band at Moissy in Ottawa. Wonderful customer service and the consultants very knowledgeable. Will definitely be returning!