On Track Overhead Doors, Inc.

A few years back On Track installed our beautiful garage door after giving us some solid guidance on what color and style to go with and our experience with them was nothing less than excellent. So naturally when I had an issue with the door not opening On Track was definitely my first thought to call. Unfortunately for my pride it was just a user issue and not the door or opener. Thankfully Ron guided me through the problem over the phone without having to come out and charge me a service call. Now that's true customer service you rarely find these days. If you're in the market for anything garage door related On Track should definitely be your first choice.

10/10! Amazing customer service. I called on Monday (Labor Day) left a voicemail that our springs had broken and we were unable to open our garage. Had a call back by 7am the following day and service completing by 1pm. Would highly recommend! Thank you!

We had On Track out to fix a broken spring on our garage door. We were initially given an estimate of $300-$400. When the technician came out, my husband was told that the spring we had needed to be completely replaced because they did not have parts. He also had to assist the technician with lifting the garage door, which is fine, but would have been an issue if I had been present for the repair instead of my husband. We ended up being charged close to $600, and were also charged a processing fee for a debit card payment-which we were not told about ahead of time. After the technician left, we realized that the sensors were broken as a result of the work that had been done. We contacted On Track and they said they would waive the trip fee for someone to come out and repair the sensors that they broke, but they would still charge us for the repair, and $60 for every 30 minutes they were here. Terrible customer service, terrible communication, and shoddy work. Do not recommend, if I could give 0 stars I would have . As a response to the below "apology" from the owner, my husband said that there was nothing wrong with the sensors until the technician started doing the repair on the spring, so the sensors were clearly damaged as a result of whatever was done. It should also be noted that On Track replaced the sensors in question in 2018, which after a quick Google search should supposedly last 10-15 years, so what does this say about the longevity of the repair and product that they provide? We will not ever use this company in the future, it's clear that there has been no attempt to make this right on their part.