Power Buick GMC of Salem

In my many years I have had buying cars, this was by far my best experience. I first came to Roberson Chrysler weeks ago looking for a specific Jeep. Marrin the sales rep did not have the exact one I wanted. Instead of pressuring me into something else he simply got my info and let me know he would contact me when one came in. Few weeks later I got text the day it came into their location. Martin arranged to meet me the next day. Martin meet me at the front door. He very personable and knowledgeable and was not at all pushy. Not only did it end up being exactly what I was looking for, but Martin went the extra mile to make sure i got the exact deal I was looking for, not only for the Jeep I wanted, but good fair value for my trade in as well. I then went to managers office to finalize the deal. Thats where things normally go wrong for me in getting pressured into to a worse deal or add ons and costs I dont want. Instead Cody did the opposite. He not only was honest about all my options, bit made sure I got just deal I was promised. He was very knowledgeable on everything that was presented to me. All said and done it was the greatest experience I have had with a dealership and I would highly recommended Roberson Chrysler to all my friends and family, as well as use them for any future purchases.

Had a great experience buying my wife, a brand new Dodge Durango! Hayden was our sales person, Very professional low pressure we arrived. He greeted us. We wanted some time to walk around and look at the inventory by ourselves. He did just that, allowed us to walk around didn’t harass us, usually a problem most dealerships. when we landed on a car, he got the keys and pulled it right up. we gave them numbers of where we wanted to be, and he got us within reason surprisingly close. Didn’t try to upsell us on a bunch of stuff we didn’t want. And we decided to take it on a second test drive To really make sure it’s what we wanted. during that second Test drive the team took it upon themselves to actually get us a lower rate Then initially offered. That really impressed me and was very appreciative. Hayden Really walked us through the vehicle and really make sure we knew how to use it. he followed up with us later to make sure it was still everything was to our liking! their sales team here is awesome. Hayden is a huge asset to them! I look forward to coming back when I purchase a truck. also, they did a full detail on the vehicle before they gave it to us.

Update (11/08/2025) After posting my initial review, I was contacted by Bryan Blackwell from the service department. He’s worked there for 18 years, and he sincerely apologized for the service I received from their department. He asked if I would give them the time and asked me to come in to give them my account of what happened with my car. He insisted that he wanted to make things right. At that moment, I really didn’t want to, I had lost all faith in Roberson and their ability to do anything right, but I was eventually very pleased with what they did to make things right. They sent out my car to be fully detailed, and when it came back and they weren’t happy with the results, the sent it back to have it done it again. The car is in excellent condition now. 👏🏻👏🏻👏🏻 The second line of my invoice, where I was charged $236 for a service that wasn’t performed? They fixed the problem, and reimbursed me the full amount of the repair. 🤩🤩🤩 I also sat down with Bryan and he told me that due to my complaint (and a few other prior issues), they’ve now hired 3 new techs to their crew, systematically changed the way cars are quality checked, and customers are contacted the day after they receive their vehicle to make sure they are satisfied with the work performed. As they said, and I wholeheartedly agree, the issues shouldn’t have happened in the first place, but they went above and beyond to make this right for me, and so for that, I give them a solid 4 stars. Bryan’s earnest words and serious commitment to making sure I was a satisfied customer shows integrity, and I just hope that this new system they have in place for quality checks prevents anyone else from having a similar experience to my initial post. Original post: I will never recommend Roberson to ANYONE. Completely disappointed with their service. I brought my car in on August 5th with a complaint about my sunroof not operating normally. Turns out it was something my insurance would cover (rodent’s nest). I knew dealing with insurance would take longer and thankfully, I had another car as my daily driver, so I was very lienant with them on repair time… After nearly two months I call to get an update to find out that the lead mechanic working on my car quit, and they hadn’t even started the repair yet. They start working on it and it was done within a few days. The pictures you see posted here are the condition of my car after the repair - and mind you, I had detailed it, having it ready for sale. Unacceptable. -scratches in my trunk that were not there beforehand -greasy fingerprints on my headliner and sunshade (that was just replaced) -trash left on the passenger side floorboards -debris and RODENT FECES in my trunk that happened during the repair -check engine light is now on I called and complained, and was met with attitude from the desk: “okay.. so *minor* cleaning…” (that would have cost $185 if I had to pay). After reviewing my paperwork, I realized they had charged me/my insurance for work that was not done on my car, I simply asked for a quote and told them I did not want it done. They only responded with “we charged your insurance that - not you”. As if that’s the point being made here… THEN when I come to pick the car up today.. THEY STILL LEFT DEBRIS IN THE TRUNK! With rodent feces under it!! Do NOT take your car here, unless you’re okay with poor communication internally and with customers, damages done to your vehicles while getting basic maintenance done, and having them return your car to you filthier than you left it. I honestly wish I could give negative stars.