RONA+ Kingston (Gardiners Rd)

My fiancé and I are new home owners so we are learning a lot about home care. The staff at Rona+ on Gardiners rd. have been wonderful. Most of the other hardware/department stores we've been to the staff seem disinterested in helping us or are simply part-time retail employees with no particular knowledge in their products. The staff at Rona+ however, in all departments, are always asking if we need help. Offering informative advice and seem genuinely interested in helping us with our home projects. It's refreshing to see a large store like Rona+ still focusing on customer service and well trained knowledgeable staff.

On November 28th, early evening, I went to Rona Plus on Gardiner's Rd., Kingston to activate my rewards program. Garrett told me the person I needed to see wasn't in. Several minutes later he called me his work station saying he found a person who could help. Michael and Garrett not only made my return visit unnecessary but did so patiently as I fumbled to remember info needed to verify my account. I then went to the plumbing aisle and the person working there was equally pleasant and helpful. When I mentioned to him that I appreciated his service, he said he was well trained. Indeed, Manager Michael knows how to keep customers happy. Great job, everyone.

I had an excellent experience buying fencing with customer service representative Skye. There were no bar codes on some of the products I was buying. She found the right prices and rang me through. She is a great customer service representative for the store.