RVA Gutter Pros & Exterior Services

A wonderful company, customer service is always so friendly and professional. Inflexible with your situation / scheduling. They helped us out also with a rental property we used to owe. And they were very informative on letting us know what was going to happen. The pricing was definitely fair. I would highly recommend them to other homeowners/ businesses. They are a Topflight company. And earn The Golden Seal of Customer Service.

I highly suggest that you DO NOT use this Servpro for your mitigation needs. There are too many other mitigation companies out there. This Servpro put my family in danger, refused to take responsibility, and charged us top dollar for the service. The vinyl flooring under our hardwood floors tested positive for asbestos. The servpro technicians disturbed the vinyl, did not properly seal or cover the vinyl, and put fans on top of the vinyl to dry it. Once disturbed wet vinyl that contains asbestos dries, it then becomes friable. Because there were fans on the vinyl, the friable fibers were blown around our kitchen and home for 3 days. Once I realized the danger, I asked servpro to remove their equipment. When I received the top dollar invoice, I reached out to several of the managers. The franchise division operations manager, Aaron Lee, responded and defended the work his technicians performed, did not pick up the phone and call me, did not ask to see the photo proof, or consider that a mistake may have been made. Aaron defended their service, stated that they followed proper protocol and did not fail to properly mitigate. To date, Aaron will not acknowledge why the disturbed areas of vinyl were not properly sealed or covered. When one of the project managers removed the equipment, 3 days later, he sealed the areas per protocol with blue painters' tape and apologized that it was not properly sealed on day one. Several project managers, in total, expressed that this was not proper protocol and understood why we were upset. I asked servpro to remove their equipment after 3 days of negligence and the division operations manager, Aaron Lee, responded that I did not allow them to complete the job to ensure the safety of my family. He refuses to see that my family was already put at risk due to the job his technicians performed. I obtained a hepa vacuum and spent hours cleaning our home for the safety of my family and a child with severe allergies and asthma. I want to make sure that no other families are put in danger in a situation such as this. I was fortunate enough to have someone come into my home and bring this matter to my attention. I understand that mistakes are made, but the franchise division operations manager refusing to acknowledge the mistake or even entertain the idea that a mistake may have been made is concerning and why I would not trust this company to do your job. I was advised to let this go because servpro always wins, but consumers need to understand what they are dealing with when choosing a mitigation company. I wish we had known. Keep looking! *I have reached out to you directly as stated in the above review.

We had a water leak in our home and didn’t know where to start. Our hardwood floors were already warped, and we were on the verge of filing an insurance claim. Thankfully, we decided to call a professional first, and I’m so glad we did. After contacting three different companies, Servpro stood out immediately. They had a technician at our home incredibly fast and provided a detailed quote shortly after. Once we decided to move forward, their crew arrived promptly to begin remediation. Their communication was excellent, they were respectful, and the quality of their work was nothing short of AMAZING. When they removed their equipment, our hardwood floors looked perfect—no damage whatsoever! By far, this is one of the best companies I’ve ever worked with. Highly recommend!