Signature Salon

EDIT: The owner's response below is pretty disappointing. Hopefully those reading it recognize it for the red flag that it is. I visited this salon after a dental appointment next door and decided to give it a try. I booked with Paul, hoping for a great first impression. Unfortunately, my experience fell short. I was the first appointment of the day and Paul arrived 15 minutes late f without any communication. While I understand delays happen, it felt as though the rest of the appointment was rushed. I showed reference photos and specifically mentioned wanting a darker, natural root. However, I ended up with full highlights all the way to the root, without the soft contrast or face-framing brightness I requested. For the haircut, I asked to keep as much length as possible while trimming any damaged ends, noting that I rarely use heat and have minimal damage. Despite this, over two inches were cut immediately, followed by a second, rushed dry cut. My hair is now shoulder-length—something I explicitly hoped to avoid. At checkout, I was surprised to be charged for an extra bowl of product ($40) and toner gloss ($40). My hair is fine and thin, so this seemed unnecessary given I already paid for full foils. Is this to say that this salon is willing to do a full foil with no toner gloss? This should be included with upfront the full foil price and not a surprise charge at the end. In total, I spent $480, including shampoo and conditioner that cost $73. I returned a few days later to return the products after using them twice and not liking them, only to be told that returns are not accepted—only exchanges. I wasn’t informed of this policy at the time of purchase, and I couldn’t find it posted in-store or online. Aveda’s own website states that gently used returns are accepted within 30 days. I wouldn’t have made such an expensive purchase from a new brand if I had known returns were not allowed.

I had such a great experience at Paul Joseph Salon in Naperville. Despite booking last minute for a wedding event, the team was incredibly accommodating and welcoming. Hairstylist Geeta created a stunning updo, taking the time to listen to my preferences and ensuring every detail was perfect. She was attentive, patient, and truly made me feel at ease throughout the process. Makeup artist Berenice was equally wonderful. She made me feel so comfortable and confident. The salon itself was spotless, and all of the staff were kind and approachable that I never once felt out of place or uncomfortable. I left feeling elegant, polished, and event-ready. Best of all, both my hair and makeup lasted beautifully throughout the entire evening. I highly recommend Paul Joseph Salon and I’ll definitely be coming back for future events!

I decided to try this salon since I just moved to this area from Chicago. I walked to book the apt for the following day for just a hair cut. My impression of the salon is that it looked nice and clean. It looked almost spa-like so I was expecting a great relaxing experience. I went in about 10 minutes early for my apt. I got my hair wash, which was amazing and so relaxing. As soon as I sat in the stylist chair my apt was rushed and so was her hair cut. I don't think this is entirely her fault so I won't state her name. I think the issue is that the time allotted for her to give a haircut is insufficient. I think client's should be asked more questions about what they are looking for so that they can have a great experience. My haircut is ok but my experience is soured by the fact that my stylist was rushed and continued to cut my hair after she took the cape off getting hair all over my clothes. That said, I won't be back and do not recommend.