The Trenchless Co.

While buying our new home, our agent arranged for The Trenchless Co. to inspect the sewer line and clear a blockage that had been found by a previous company. We were told that for just over $1,000 they would jet the line, clear the blockage, and fully clean out the system. This was a challenging job, as two other companies had been unable to even locate the sewer clean-out. The technician from The Trenchless Co. did find it and performed the work professionally—he was knowledgeable, helpful, and respectful throughout the visit. However, after receiving the inspection results and jetting report, we were advised to pay an additional $500 for “more jetting” to clean the remainder of the line. This recommendation came after being told the original $1,000 service would clear and clean the line completely. Being asked for another $500 to finish work we believed was already included felt unreasonable and came across as an unnecessary upsell. The clean-out had already been located and the additional work would have required minimal extra effort, making the added charge seem more like a money grab than a genuine recommendation. Update: Max, the owner of The Trenchless Co., reached out personally and went above and beyond to make things right. He is sending a technician back out to complete the remaining work at no additional cost. Max was extremely professional and transparent, explaining that the crew had gone beyond the original scope of the call but agreeing that the job should have been fully completed—or at the very least, I should have been informed and given options before the technician left. His willingness to take responsibility and ensure the job is done correctly truly stands out. Because of Max’s efforts, I’m now a loyal customer and a big supporter of The Trenchless Co. They’ve shown that they genuinely care about their customers and their community, and I sincerely appreciate the way they handled this situation.

There was a lack in communication. The Documentation signing I had to reach out to the company with a phone call to expedite signing papers and pay them to get my project completed. 2,500.00 dollars to dig a hole find the small leak and cut pipe to replace coupling. The plumber who installed the coupling was conscientious and completed the project in a timely manner matter.

While no one ever wants to call for sewer pipe issues, we were so appreciative to have Trenchless provide their usual exemplary customer service and get us booked for a visit from a professional less than 24 hours after we called. Manny came to our house on time and talked us through the service he provided and options for longer-lasting fixes. He was very patient and explained everything the camera showed in our pipe. We really appreciated his expertise and kindness. I recommend Trenchless highly. This is our third time calling them for assistance and they have also been great!