connectFirst Credit Union

It’s rare to see a business so truly dedicated to making their experience worse and worse each year. In the past you may think a credit union is an alternative to big banks and sure they may have an app that works so rarely you’re never sure if you can do anything, or they fail to deposit paycheques without any notice, but hey it was free and it was ours. Now ConnectFirst is merging with Servus to create double the displeasure and adding a slew of new fees to their hilariously named no fees for me account. So now you get to pay the same costs as a big bank for a demonstrably worse level of service. So save yourself the trouble and don’t bother with them.

I would like to thank CC, Parwana, and Aisha with the superb job that they do everytime I walk in to the branch they don’t fail to greet clients and always very prompt with their service. I couldn’t emphasize how important it is to have good frontline workers like them in the branch. They make clients feel that they are being taken care of everytime. I’m very happy with the 16th Ave team as a whole as they are very knowledgeable about current products and offers the credit union offers very updated. Way to go guys. Thank you for all the hardwork that you do.

I've always had a pleasant experience banking here, even when it was First Calgary. The staff have been friendly and efficient, and available to answer any questions. HOWEVER Ever since First Calgary switched to Connect First, the banking app/online banking experience has become hot garbage. It feels like the systems go down for "scheduled maintenance" at least once a month, but the bugs are never fixed. The app has been down for 2 days now with no warning and Connect First has not sent out any communications about it via email or even social media, seemingly unaware of the issues. I know that this is a corporate issue and not related to the service at this branch, however the terrible online banking experience is enough to turn me off of this bank completely and has me considering switching banks. I simply cannot recommend this bank in the year 2021 with a digital experience this brutal.