Servus Credit Union - Baseline Road

Cole Twitchell has been amazing to work with. I do not say this lightly, as I have had nothing but terrible customer service from Servus regarding many account transactions. Cole took the time to meet with me and discuss my concerns about my accounts.

A business is always as good as the people who work there. Cole Twitchell is one of the finest financial advisors I've ever had the privilege to work with. He is honest, upfront and diligent. His passion to provide quality and precise service to his clients is very evident and he does that above and beyond. Thank you Cole. It is a pleasure to work with you and bank with servus.

We booked an appointment specifically to meet with a financial advisor only to arrive and be told they weren’t even in the building. No call, no update, no attempt to reschedule. Just... not there. It’s hard to understand how a financial institution can operate like this. When someone takes time out of their day to attend a scheduled meeting, the absolute minimum expectation is that the person you’re meeting will actually show up. The lack of communication and accountability was beyond frustrating. If this is how Servus handles basic appointments, it raises serious concerns about their reliability when it comes to handling more important financial matters. Truly disappointing.