Hana Japan Steak and Seafood

While in town for work my coworker and I were looking for a nice dinner that was close by our hotel. This place fit the bill nicely! I had the combo teppanyaki aged ribeye and salmon. The portions were good sized and the flavor was spot on! They also made an excellent custom Martini for me that was excellent! Overall this place was a great experience and is highly recommended!

We love this place. Watching the chefs cook the food on the teppanyaki grill is so entertaining. The food is delicious and savory. It’s a great place to celebrate birthdays since the birthday person gets a free meal with a party of 4!

I typically frequent this place and will likely never again. It’s really gone downhill. It’s somehow staffed yet extremely disorganized. My partner and I got a table with a reservation. It took them several times to find it. The waiter seemed flustered and admittingly rushed us for food orders and then THE WAITER NEVER CAME BACK. (2) people sitting next to us expressed their frustration left the table and never returned. More than halfway through the meal. Everyone wanted water and no service at all in sight. As a customer, I had to run to the bar to put in requests for water and they couldn’t find the waiter. The bartenders were great. They tried to track down the missing waiter. They knew something was wrong and tried to correct it. Eventually they gave us some bottles of refilled water at the end of our meals and everyone at the table chucked saying “I guess we’re serving ourselves…”. This was an embarrassing and disappointing experience not only for the restaurant but also the customers. A great way to spend valentine’s day. Upon receiving the bill I noticed they had removed a service charge of +20%. This sounds reasonable right?? I mean, I get it - situations happen. The waiter finally returned and mentioned she “Forgot to add the service charge” and brought me another bill. I can’t make this up. Would you pay +20% for an undisclosed service charge with no service. I get hiking prices for Valentine’s day, but not having sufficient staffing or sneaking in a “Mandatory +20% service charge” and failing to provide basic service just seems VERY SCAMMY. The Menu prices also reflected the non-negotiable or advertised add-ons (i.e - complimentary glass, rose, glass of champagne). The staff didn’t seem happy about handing these out. More like frustrated they had to do the task. Really was an awkward experience. As a customer it feels like the staff are taking out their issues with the restaurant policy on the customer.