Hotel Restaurante Cuéntame

When we booked this hotel, we booked it for two twin rooms and one for a single person including two parking spaces to put five Motorcycles in when we turned up we were told there was no parking spaces for us and then they tried to give us a room with a double bed and a child’s fold out bed for the other person and told us there was no more rooms Eventually got another room so nobody had to use the child’s bed the air-conditioning and the bathroom fan in at least two of the rooms didn’t work one of the rooms the drains were blocked very poorly maintained rooms with badly done Plumbing and electrics. The receptionist was very good but the rest of the staff we dealt with wasn’t also booked breakfast for five people but was told that we only booked one breakfast for one person to had to pay for the rest

This hotel was a great choice for my purpose of an overnight stay after a wet days walk on the Camino de Santiago. The room was more spacious than I anticipated. The amenities such as the shower and bathroom or very nice. The front desk service was very professional and right on target. Burgos’ man attraction, the cathedral, is a five minute walk away. There are hundreds of restaurants and some bars within a few minutes walk. In the morning, take your pick of coffee, shops, and breakfast cafés. This is a nice hotel at a good price point .

If it wasn't for the excellent service and information from Juani on reception this would have been a one star review. The bed was heavily worn and sank to one side, there was no shower pressure, the bath handle was loose so unsafe to use, the sink tap was loose and had no plug.