Pacific Medical Group - Oregon City

*My primary care physician is great; I couldn't be happier. *Labwork: when a blood sample is needed, it's not a cause for alarm because the practitioner is among the best I've ever encountered. *Front desk staff: top performing, professional, & helpful. But I worry about them because they're doing multiple jobs at once and are placed in a difficult position: Visible to the public, but sometimes not available to the public. Downsides: *They are not open on weekends, so that might make things difficult for people who have difficulty doing personal business during weekdays. *It's sometimes difficult to reach a human being when calling, which makes it difficult to resolve problems like prescription refill denials, or portal website trouble.

🚫 Don’t waste your time. They put on a good front for your first appointment. Then once you’re a patient that changes. The office ladies are entitled and beyond rude. I had to go into the ER (CT scan, blood work, UA all completed) and was told to contact my primary (Dr.Li) if there’s issues with the medicine. The medicine was not agreeing with my body. So I contacted the office, I was told Dr.Li is on Vacation and they can’t help me until the 22nd which is over a week! I’m passing kidney stones and have an ulcer. The pain and nausea are extreme and I need something to help. The fact they expect someone to wait 7 days because they didn’t prepare enough with a fill in Dr that can complete tasks the normal Dr would. Not only is the office, building, equipment from the 80s but their customer service and bedside manner is absolutely horrid. Save yourself the time and go to another Dr office.

I saw Dr. Li twice. The first time he seemed like someone that cared about his patients and ordered an X-ray for persistent pain I have been having in my neck which found disc damage. On the second visit he told me that the damage isn’t enough to cause the amount of pain I’m in, that the pain is in my head, refused me further diagnostic tests even after I pointed out that you cannot see soft tissue damage on an X-ray, grabbed and manipulated my shoulder very roughly without consent after having already done a manual assessment of my pain levels with consent, and flippantly told me to lose 100 pounds even though that was not my complaint. But, I do believe that being fat affected the care I received. I don’t think he would have been so dismissive of my pain if I weren’t. Fat people are just as worthy of medical care as non fat people, Dr. Li. The experience so far was degrading enough, but then he gave me a diagnosis of fibromyalgia without a differential diagnosis. I self advocated to the best of my ability, but by this point I was in even more pain than when I’d come in and beginning to cry after being given no hope and no options. I still insisted on some sort of referral which was denied, likely because he told them I have fibromyalgia. He also gave me information on where I could get trigger point therapy if I could pay out of pocket. He then told me to gather my things and walked me out, seemingly indifferent to the gravity of diagnosis he just gave. This experience was dehumanizing and damaging. I had waited three months for that first appointment with hope that he would help me, but was met with shocking indifference akin to malice from a person whose job it is to care. I have begun the process with a new doctor who, after reviewing my symptoms, was visibly shocked when I told them Dr. Li’s diagnosis. They are taking me seriously and have rushed to get me in to see a specialist. In the meantime, I am in searing pain by the end of the day, everyday. I do not want a reply from the clinic. I want Dr. Li to read this and understand that how he treated me, and has likely treated others, is inhumane and degrading. I sincerely hope that my experience with you was not the norm. If it is, you need to seriously reconsider how you practice medicine at the very least. But, hey, the phlebotomist was great.