Gassen HOA Management

They steal money from you and like to say it’s some sort of fees. They don’t tell you or show you paperwork/ proof right away. They wait a month to “get it printed”. They don’t get back to you when they say they will. They hang up on you. They don’t return your emails or calls. They stole over $700 from me alone. They hide it very well to save them from being sued. My neighbors have had the same exact issues. We have all moved out. Save the time and trouble of applying. Also they go up on rent whenever they want. Nobody is paying the same rent amount. You could pay 1,000 for a one bedroom and the next person will pay 750. Everyone is paying something completely different. There are multiple people including management who feel there is money embezzlement going on. They have quit their jobs because of this. Wish I didn’t have to give a star.

My mom had to move out unexpectedly for health reasons. I gave Mary L., the manager at Glenwood Senior Living notice right away. She needed proof from the doctor and we gave her that. Long story short, in Wisconsin you need to receive your security deposit back within 21 days. Today is day 25, 9 days past when I was supposed to receive the check and an itemized list if any money would not be returned. I still haven't received a check or list. When I called Mary, the landlord, she wouldn't answer my questions of: 1. When will my mom get her security deposit back and 2. Is she getting the full $500? Mary kept saying rudely, "It's not in my hands, it's up to corporate (Metes and Bounds). When I called Metes and Bounds they wouldn't answer my questions either right away. I just found out the check was "supposedly mailed out 2 days ago". They told us she will be getting $16.12 back from her security deposit! I cleaned that apartment very well. There was no damages to anything. Also, mom needed new carpet 2 years ago. The landlord told her she would have to pay for it herself, so she did! I'm glad I took pictures before I turned in my keys. This company is not well run and they don't care about their senior residents.

This management company charges more than what they should for apartment buildings that are 50+ year old structures. Things M&B both has & hasn't done. M&B did the bare minimum when addressing mold damage on an entire end of my apartment building. Was told I was going to get a new walk in shower unit, ended with them scrubbing my shower tiles and patching the chunk of moldy ceiling they cut out. Raised the pet fee per animal from $25 to $50 for all residents sometime in late 2023/early 2024. M&B makes it hard getting service animals filed making it hard for tenants to avoid above market rate pet fees. Raised the price to run a wash machine 3 times over 3 years. Switched to shinepay which added more fees and ultimately led to double what one washload cost before they fully removed the coin pay option. Failed to follow Minnesota statue 504 when it came to non emergency entery (showing of a current tenants unit). Blames reoccurring pest activity on tenants meanwhile the building I lived in had foundation issues and water damage. Changed dumpster model randomly after a couple of years of residency with one of their properties which lead to regular racoon visits in the trash. Blamed condensation and humidity issues causing my 15+ year old, wood frame patio door to freeze shut ON ME. If there was a fire my patio door would get so froze on the track that I wouldve had to break the patio glass if there had ever been a fire evacuation. SPEND SOME OF THE MILLIONS AQUIRED EVERY YEAR THAT GO TOWARDS OWNER SALARIES AND CORPORATE GREED ON IMPROVING THE 30+ YEAR OLD UNITS TO MAKE LIVING AT METES AND BOUND PROPERTIES MORE HEALTHY AND IMPROVED QUALITY OF UNITS.