PURE Property Management of Minnesota

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Annie Tammearu

Worst Property Management Experience Ever I’ve never written a Google review before, but I feel compelled to warn others about this awful property management company. Since being switched over to Pure Management in December, the communication has been nonexistent, and the service is beyond unprofessional. We reported a black mold infestation in our back hallway (on the walls, ceilings, basement, banisters—everywhere) in December, and it’s still not resolved. It’s now February, and every time we reach out for updates, the responses are vague, unhelpful, and show that they have no idea what’s going on. The standard response is, “Still waiting to hear back from the property owner,” which is completely unacceptable for a problem this serious. My roommate and I are actually moving out ten days early because of the mold issue. Two weeks ago, we asked Maynard about prorating our rent for the month, and he promised to check and get back to us. That was over two weeks ago. I followed up with a clear email four days ago and didn’t hear back until today—only to be told, yet again, that they are “still waiting to hear back from the property owner.” This is beyond frustrating. The lack of accountability, professionalism, and urgency is appalling. I would never recommend this company to anyone, and I strongly advise anyone considering them to look elsewhere.

Tom Wienke

I found it very easy to set up remote consultation with Laurel. She did a thorough job helping me evaluate comparable listings and provided great insight how to price my rental property. She also shared helpful information about how best to market the property and helped me understand what the tenant screening process entails. I'm really happy with the experience and would recommend Pure Property Management to others.

Stephany Curtis

Well I initially put 5 stars but after signing the lease. I received a phone call saying that the wrong rent price was listed and they will need to charge me more. (What) how does that even happen?. Well I was supposed to receive a phone call with the final decision today but instead I got a email that the lease was deleted from my profile and no phone call. It’s sucks because my children were excited to move into a new home. Just do better guys.

John Houliston

Pure has terrible communication and outright refuses to take any action on maintenance requests. Don't expect any emergency service calls because their emergency request line only puts a request in the system, rather than getting somebody out to look at the issue. After reporting flooding, they took two weeks to get a cleaning service to come out, well after the flood was cleaned up. Then after another week before the repair came out, the only response we could get is that there is nothing they can do without seeing the flooding, despite having pictures of where the flooding occurred and where it came from. We have service requests that we put in before Pure took over as our property manager and was brought up again immediately upon notice that they were our new property managers. That was in January and now at the end of August we are still going back and forth to get simple service requests taken care. On top of all this we are being forced to buy packages from Pure, which includes air filters that have yet to be delivered, over 3 weeks after purchasing them, and our property managers still can't even tell me where they are. Pure is by far the worst property managers I have ever had to deal with and if you have them as an option, find literally anybody else. Oh, they also farm 5 star reviews by requesting to rate them 5 stars in return for a gift card. They are buying the high rating they have. Edit: Added the email requesting a 5-star review in exchange for a gift card.