My Indy Dental Center

I was in Indy from out of state and got terrible tooth pain. Everyone 24/7 we're very kind and professional. I ended up getting a tooth extracted. They sent a nice bag with everything I could need for recovery. They sent specific clear directions. I really appreciated a follow up call today to check on me. I highly recommend them.

It’s hard to say weather this is a good review or bad. Initially making the appointment was great! We needed a same day appointment and they were able to oblige, we ended up needing to reschedule for the following day and again they were able to make it happen. We arrived to our appointment about 15 minutes early to fill out some paperwork. This is when the appointment started to decline. We waited for about an hour or so and finally I asked how much longer and was told we were next, awesome, not 5 or so minutes later SOMEONE ELSE was called next… so I asked about it, I was told they picked up the wrong chart but that the appointment that went before us would only be a 5 minute appointment (mind you this persons appointment wasn’t scheduled for another 10 minutes, where we had been waiting almost an hour and a half for ours) so then about 20 minutes goes by and my daughter then asks to use the bathroom and how much longer it would be and the lady got an attitude and said “I just told her 5 minutes”when it had been well over 5 minutes since she had told me anything. FINALLY we were called back and the appointment changed for the better, the gentleman who took my daughters X-rays was so very kind and apologetic and advised us that it had been a very busy day. I told him I didn’t mind the waiting just the fact that we were left with no communication, no updates on what was going on not even a heads up at check in that the appointments were severely behind.. not to mention the appointment that was supposed to be 5 minutes we saw leaving in the middle of hers so it definitely was not 5 minutes.. we were asked if we were a check in or a walk in which made me think they had mixed up her chart for a walk in.. unfortunately that would have been a better reason for the delay than them just being behind.. while I get complications happen during appointments and things get behind if we would have been told that the appointments were falling about an hour behind I would have planned for it, I would have rescheduled since I honestly didn’t have the time.. instead we were left in the dark and both of us missed the additional plans that we had for the day. Again, shit happens, but communication is key.

This office is very and efficient! The staff is very friendly and polite! Not your typical office that you wait for hours as a walkin! This is my second time back i needed a root canal and they were able to take care of me! Found my issue and got me a solution!