Saturn Electric

I contacted Saturn Electric to replace a thermostat for a floor warmer. The scheduling process was excellent — the receptionist was very friendly and made a real effort to get me the soonest available appointment. The electrician who came out was equally professional, courteous, and clearly focused on resolving the issue. I was informed in advance of the $79 service fee, which I expected and found reasonable. Once the electrician arrived, he explained that the total cost, would include the installation and an electrical inspection, increasing the cost of an additional $226 — bringing the total to $305. While the work was done properly, I hadn’t expected an inspection to be part of what I thought would be a simple installation. That added expense caught me a bit off guard. In fairness, it may be standard in the electrical industry to perform and charge for an inspection before installation, so I can’t say the pricing was unreasonable — just more than I anticipated. I also felt a bit stuck, since declining the work would still have meant paying the $79 service fee. I think I would be more satisfied if Saturn Electric would have applied the service fee toward the final bill, as some other companies do. That approach could help make the total cost feel more balanced and transparent. Overall, the team was professional and friendly, and the work was done right. I just recommend asking detailed questions upfront about what the total charges might include.

We needed some outlets added, some outlets checked, and also had them install an outdoor outlet and a transfer switch for a generator. They were prompt in responding to our request, and the service was scheduled accordingly. The technician arrived at the scheduled time and completed the necessary work. They were polite and cleaned up after the work was completed. Would use them again.

Brad was friendly and professional. He got to the issue and repaired quickly. I wanted to leave the star unpicked because Brad deserved a "6", but the survey won't go through if I don't pick a star.