Henderson Auto

We have been going to Henderson since we moved to Oregon and have been happy with our services. On 12-8 my husbands car broke on freeway and we had it towed to Hendersons with transmission issues. They were closed so vehicle in lot. On 12-9 at 830 am I brought them the keys and explained the issues and got a charger out of the vehicle. The car was in perfect condition. When we picked up the car they had repaired transmission but our windshield is shattered. They claim it was like that when we dropped it off and that is 100% false.

So I come in to get the alignment “fixed” and apparently it’s still not fixed as I just had to change out a tire. Again. Also, they will quote you $200 for a check engine light, which yes is probably normal. Got it fixed without that price. And, they put in the report that my car could be “rodent infested” (a couple of empty Taco Bell bags) and not only that when I asked to quote the check engine light they repeated twice they didn’t want to “go through my trash” in a patronzing tone so bad that you’d think the pope was looking down on you for being gay. Didn’t need to be repeated. So yea, if you want to spend hundreds of dollars for nothing fixed and to be ridiculed over a bag or two of empty fast food bags (excuse me for being hungry on the road and needing to get alignment done asap like a normal person,) go here!! Also, if you’re allergic to dogs and/or are scared of big dogs they don’t tell you straight up they keep dogs in the lobby.

If you can get past the condescending treatment at the front desk, you are gold. Mechanics are generally good, communication is quick and easy via email. But for some reason you may come away feeling like you have been talked down or lectured to. For a month or so I was stopping by the office trying to track down a "scraping" noise coming from the front axle area. The first visit I told the owner about it and when I picked up the car he could find nothing, which was understandable - it was hard for even me to target. Then the noise became more obvious and I stopped by the office to talk to the owner and was told "We already had it up on the rack, there was nothing there." To which I replied, "So just wait until it breaks down and then we will know?" His answer was a brush-off "I guess so." Perfect example of the treatment you may get. UPDATE: It DID break down a week later (on a drive to Central Oregon) and it was the left front wheel hub assembly which ended up needing to be completely replaced (from a helpful Bend, Oregon shop). My hope is that your experience with Henderson will be better.