Coast Capital - Richmond Centre Branch

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C M G

I’ve had an account with Coast Capital for years and really appreciated their service. I mostly used another bank for day-to-day spending and rent payments because Coast charges $1.50 for e-transfers. Recently, I started using their savings account more because of a special interest rate until September 2025, and that’s when I noticed how many fees and restrictions there are. For example, the $3,000 e-transfer limit is really inconvenient, especially given how high rent and bills can be in Vancouver. Also, only two free transactions from my savings account before getting charged $5 each time feels pretty outdated. I’m disappointed these restrictions don’t meet my needs now, and I’m considering switching to another bank. I hope they take these reviews seriously as there are many other competitive banks out there.

エイブ

I have been banking with this institution since I was 8 years old. I really wish my mom had taken me to a different bank. As an overseas customer, being locked out of online banking is a major issue. The problem is—they don’t even inform you. Instead, the website displays a misleading message: “It’s not you, it’s us. Online banking is not available right now. Please try again later.” This leads customers to waste time repeatedly trying to log in for days before realizing they’ve actually been locked out. And the reasons for getting locked out? Completely arbitrary—such as not logging in for a certain period. After spending hours trying to resolve this, I was finally told I needed to write a handwritten "letter of direction," sign it, take a picture, and send it to them—yes, in 2025, they are still using outdated fax-era processes. I included a comment in the letter about how frustrating this experience had been, only for them to reject it. Their reasoning? They claimed my signature didn’t match. But who decides that?? A handwriting expert? It felt retaliatory, given my feedback. Now, I am required to get a notarized letter—meaning I have to pay for a lawyer or fly back to Canada just to regain access to my own account. Instead of improving their services by recognizing and addressing customer frustrations, their solution is to add more inconvenience and even punish me financially. This is unacceptable for any business, especially a modern financial institution. I wish there was an option for zero, or even negative stars. Shame on you.

Winnie K

Cath was very friendly and helpful today. She was helping me with a transaction when she noticed that, as an older adult, I qualified for the unlimited chequing account for free. She helped switch our chequing accounts and also helped cancel paper statements. This was extra service that she did not need to do, but did happily anyways. Thank you, Cath!

Adam

I made a dumb mistake and left my debit card in the ATM at Yaletown. Kenneth was quickly able to help me get a new one. No line up at the branch, which is rare. It would be nice if the ATMs could return your card first and then give you the receipt and cash, I'll admit this is my second time making that error.