Fido (Available in the Rogers store)

Went in to upgrade my phone and to get one for my Mom. I was very impressed with the service, fast, informative and friendly. Louise and other staff were very helpful. Thank you guys for the excellent service. We are very happy!

Don't expect much when looking for a company that is upfront with sale tactics and unable to resolve issues. I switched to Fido several months ago and purchased a new phone at the same time. I was told I would be given a $60.00 rebate for the phone. After my first bill I did not receive it. So I called them and at that time was told it could take up to three months. Ghess wish I'd been told that when purchasing the phone. So three months later I still had not received the credit. Phoned again and they could do NOTHING over the phone. I told them I did not live close by and it would take me an hour out of the way. Didn't matter I still had to come into the store. So I went into the store and ALL they did was ask for my phone number ( ghess that could have been done over the phone). They did ask for ID or anything. Certainly they could have done the same thing over the phone. They pulled up my last three months of bills and agreed I had not received my credit and they would resubmit it. WHAT!!! So basically they are going to do same thing and to top it off they could not tell me how many months it might take to receive the new credit request. I was pretty upset that I'd wasted all my time, energy and gas money for no reason. I didn't bother the girls there as I figured they could do nothing. So when I got home I called customer support. I spent an hour on the phone trying to get an answer as to why A; I wasn't informed of wait times when I purchased the phone and B; why they couldn't give me an answer. The best they could do was say they will TRY and get me two $30.00 rebates by the end of the next three months but COULD NOT guarantee me a time frame. At the end of dealing with them I was left frustrated. It was my first time I'd dealt with them for an issue and they were unable to resolve it with any clarity. It has me wondering if this is the way they treat new customers then I wonder what will happen down the road if any other issues should arrive. They seem incapable of being upfront with sales tactics and unable to resolve problems.

I'm going to be in the minority here, but I'm actually here to post a really good review. In December I upgraded my device to the new Samsung Galaxy Z Flip 3 5G. Pay only $20 each month to finance instead of $60 ($40/mth credit fido pays), unlimited everything, with 35GB of data for $60/month, $80 with phone cost. Guess I got really lucky, but my service has been excellent. Really pleased with it so far.