3E'S Accountants at Milton Keynes

Avoid at all costs. This companies customer service and understanding is lower than the low. They take ages to reply (10 days usually) and want completely unnecessary information in order to cancel a simple Gym membership. The gym has been closed most of the year and when you want to cancel they don't allow this, despite moving out of the area. FOS will be on first term names with this company I bet.

I cancelled my membership yo the gym back in mid April and copied in the finance company to the correspondence. I received an auto response that they would get back to me in 10 days which would be 25th April. I have still not received any correspondence from then on my cancellation however they have still tried to take a direct debit even tho I don't owe any money and have relentlessly contacted by email and text message with a fine as I have not paid. This is all really quite stressful while the pandemic is on and looks like I will have no choice but to report them to the Financial ombudsman

This is a first for me, I have never felt the need to write a google review.. until now. This company does the monthly collections for my local family owned gym, upon my first day at the gym I was handed a single sheet of paper to sign for a direct debit and "acceptance of terms and conditions" that, to my knowledge weren't on the single piece of A4 paper. I've come to cancel my membership and they have sent me to get in contact with DFC directly, which I found strange but continued to write an email of cancellation on the 06/02. I then receive and email the following day and they confirm acceptance of "months notice" and that March I would still be charged for the month and no longer be allowed access to the facility. Annoyed I call them up to confirm why i can’t use the facility when I've essentially paid for another months membership. They can't give me an exact answer, other than the only thing they know how to say "Its in the terms and conditions you've signed". I go to the gym the next day and speak with the owners, that were shocked that DFC had told me I couldn't use the facility even though I had paid, sincerely apologised and gave me free passes for the future as compensation and stated that I could most definitely continue to use their gym and that they had received an extraordinary amount of complaints about their financial collection company DFC. That leads us to today, and the whole reason I’m writing this review. After calling up DFC to try and reinstate my Direct Debit that I had cancelled. They tell me because its 6 days away from payment they cant reinstate it and ill have to pay online or over the phone and incur a £5 admin fee, I ask for them to put it all in an email for me so I can follow the instructions, they answer unfortunately they cant put anything in an email.. Today I go to make the payment and see that they’ve put a £15 late fee on the charge! So I call them up straight away, speak to the same “customer service” adviser and go through exactly why they've put a late fee on when i have actively tried to pay them. She starts by saying that she had told me this all in our last conversation and that i would have to pay the late fee to which i say "I remember word for word our last conversation and there was no mention of a late fee, i can assure you of that", she states the calls are recorded and she will send it to her manager to review. To top it all off she states "so this will serve as your 30 days notice and your final payment will be April" which almost gave me an aneurysm! An hour later I receive a call, from the same person apologising and after review the late fee would be waved and that March would serve as my final month.. as you can probably tell, I had the worst experience with this company so much so that i had to go out of my way to write an essay sized review Bottom line - Business owners, please just don't use this company you could have the best product/service in the world but if DFC collected the money, you'll be filing for bankruptcy before you know it.