Applewood Chevrolet Buick GMC

My experience with Oakville Infiniti has been absolutely unacceptable. I purchased a used vehicle based on clear and repeated promises made at the time of sale: proper scratch correction, paint chip touch-ups using paint pen or whatever the best method available, buffing, and a full interior detail. None of this was done properly. I went back to the dealership multiple times. After pointing out the poor interior condition, I was specifically told by management to bring the car back for a full interior detail again. I did exactly that. When I returned to pick up the vehicle, nothing was done except basic mat cleaning. The rest of the interior was untouched — the car still had visible hair and salt on the pedals, clearly proving no proper detailing was done. The exterior issues were handled just as poorly: Scratches that were promised to be corrected were never properly touched up Paint chips were ignored, despite earlier assurances they would be addressed using paint pen or the best available method Later, management completely changed their story, saying paint chips couldn’t be fixed because it would require a paint job — directly contradicting what was promised before the sale The most frustrating part of this experience was dealing with management, specifically Ryan and Daniel. Both were rude, dismissive, and unprofessional. Instead of taking responsibility, they: Claimed they had done what was promised (which is simply not true) Brushed off clear deficiencies Told me I was “nit-picking” and that my standards were “higher than what Infiniti does for used cars” This is unacceptable. Expecting a dealership to honor its promises and deliver a genuinely clean vehicle is not nit-picking — it’s basic customer service. This dealership will say whatever is needed to close the sale, then avoid accountability once the paperwork is signed. There is no integrity, no ownership, and no respect for customers. I strongly caution anyone considering Oakville Infiniti: don’t assume written promises will be honored either. Once they have your money, they clearly do not care and will find excuses to avoid delivering what was agreed. I would never return and do not recommend Oakville Infiniti to anyone.

I was blown away by the customer service that Sizar and his service team offered. From my initial inquiry phone call to the actual appointment Sizar was straight forward, upfront, and accommodating. A great team and a great experience. Thank you again Sizar.

I am from out of town and had never been to Oakville Infinity. My Qx80 developed a tranny leak. Had my car towed to Infinity. I dealt with Sizar. The service was awesome! Sizar was communitive and a pleasure to deal with. He kept me informed the whole way and I got my car back in 24 hours. Thank you for the prompt and excellent service!