Children's Orchard Las Vegas, NV

I just wanted to share my recent experience. A year ago, your customer service was excellent, but it seems like things have changed under the new management. I spoke with a lady on the phone who said I could bring my items in, so I drove there with my two kids and some large items for most of them brand new and just taking up space at home. When I dropped them off, I was told the wait time would be two hours. After about half an hour, my 2-year-old started crying, so we went home. I planned to come back Monday since it was Saturday. Unfortunately, my son got a high fever after his nap and we ended up in the ER. I called around 5 PM to explain the situation, but the person on the phone didn’t seem to understand. She told me if I didn’t pick up the same day, I could only get store credit, not cash. I asked her to cancel everything and said I’d come Monday to pick up my stuff. Sadly, I couldn’t make it Monday either. I called again and explained. A few days later, I came in to pick up my things, and the same person told me my items had already been donated. I was shocked, especially when I saw my brand new triple stroller sitting outside. The staff was very rude and had an attitude both times I came in. I had even donated some brand-new items with tags on them before, but this time I was really hoping to get some urgent cash. The prices they offered weren’t fair, and in the end, I got nothing to do not even my items back. I’m very disappointed and don’t feel comfortable returning to your store after this experience.

I sold here once and had a great experience! I made around $40 for stuff we would have donated ❤️ I came in today for NB clothes, they had the cutest curated Valentines Day collection at the front of the store, and I got so much for only $8!! This place is definitely a best kept secret! I recommend all parents with kids up to age 12 come by and save some money! 💰

Guys. I think you guys left the curtains open. We can see everything inside. Usually you have them down