Studio Zen Tattoo et Piercing

Unreasonable, do not have the policy written about not getting a refund for a hold on jewelry. Small deposit provided but each person can have a change of mind. Item is not in my possession and only a small deposit was put on hold for 3 days. They force you to take a credit note. Forcing you to buy another item. UNREASONABLE. I WILL NERVER GO THERE AGAIN

I received beautiful diamond earrings for Christmas a few months ago that were defective. The butterfly did not screw seamlessly on the earring stem, as they should. I returned to the location and asked the saleswomen to replace the earrings because I was not comfortable having new diamond earrings that were not functional. I was told the difficulty screwing the earrings was due to them being new. I agreed to come back in the future if the problem persisted. A few months, later, my situation did not improve... I went back requesting a new butterfly as the women had advised me to do, only to be turned down, ridiculed and mocked by the sales women. I will not be returning to this location, and advise you to do the same. I ended up bringing my earrings to a new jewelry store who kindly changed my defective butterfly RIGHT AWAY with a small fee as I did not purchase them there.

Excellent costomer service. Both rings were of a great price and good quality.